Inbound Sales Specialist - Home Service Plans

Frontdoor; United States; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Incentives

Benefits package

Job summary

Frontdoor is seeking a sales specialist to answer inbound calls from existing and potential members, educate them about Home Service Plans, and promote coverage and terms. You will ask discovery questions, build rapport, and drive selling, renewing, and upgrading products while meeting KPI targets.

This role requires comfort working nights and weekends in a fast-paced, remote environment. You will document interactions in the member database, collaborate with other teams, and contribute to

Qualifications

• Able to exhibit respect, empathy, and critical thinking while actively listening and problem solving.
• Ability to remain competitive, coachable, and productive in a fast-paced sales environment.
• Capacity to balance the business and members needs.
• Align with our company house rules.
• Ability to navigate multiple software applications and enter data during member interactions.
• Demonstrate strong and effective verbal and written communication skills.
• Able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Reliable, persistant, and self-motivated to make sales.
• Able to effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10+ MBPS.

Responsibilities

• Meet or exceed sales goals and objectives based on our KPI’s.
• Acquire and apply knowledge of company operations in every interaction by utilizing available resources.
• Maintain and build relationship while delivering a positive member experience by using our sales model.
• Drive inbound calls with the goal of selling, renewing, and upgrading members’ products and services.
• Assist and be flexible to support other verticals, including outbound, leads, and business needs based on call volumes.
• Retain members by educating and addressing non-sales related inquiries, such as: answering contract questions, updating contract details and providing first call resolution.
• Use active listening to build rapport and generate additional growth opportunities.
• Provide quality service and adhere to our member comittment.
• Detailed documention of all interactions in our member database.
• May assume other duties as applied.

Skills

Active listening

Empathy

Critical thinking

Sales

Coachable

Verbal communication

Education

High school diploma or equivalent

Job description

Frontdoor is seeking a sales specialist to answer inbound calls from existing and potential members, educate them about Home Service Plans, and promote coverage and terms. You will ask discovery questions, build rapport, and drive selling, renewing, and upgrading products while meeting KPI targets.

This role requires comfort working nights and weekends in a fast-paced, remote environment. You will document interactions in the member database, collaborate with other teams, and contribute to