Inbound Sales Representative

Fair Trade Outsourcing Inc.; Mission (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Fair Trade Outsourcing, a fast-growing BPO with a mission to create sustainable employment, seeks an entry-level Sales Representative to handle inbound calls about our insurance services. You will join a supportive team and contribute to a positive customer experience.

This role offers training, licensing paths, a predictable schedule from 7am to 7pm CST weekdays and 8am to 3pm CST Saturdays, and opportunities to grow within the BPO industry.

Qualifications

• High School Diploma or GED.
• CSR experience of six months or English proficiency - Mid level.
• Excellent customer service with a customer-centric mindset.
• Strong oral and written communication; telephone etiquette.
• Ability to handle multiple assignments.
• Availability 7am–7pm CST Monday to Friday and Saturday 8am–3pm CST.
• 1–2 years of experience working with customers.

Responsibilities

• Handle inbound calls from customers regarding insurance services to establish new insurance policies.
• Maintain proper telephone etiquette and provide accurate and timely responses to customer inquiries.
• Adhere to established call center guidelines and company policies while answering calls.
• Work effectively with co-workers, agents, policyholders, and other departments to resolve customer issues.
• Research and resolve customer inquiries, communicating results by phone or written correspondence to policyholders, agents, or other departments.
• Perform computer inquiries and data entry related to customer accounts.
• Record Maintenance: Maintain records and policy files according to established guidelines.
• Ensure regular and predictable attendance in meetings with a defined work schedule.
• Engage in bonus incentive programs upon successful completion of training and licensing requirements.

Skills

Customer service

Communication

Telephone etiquette

Multitasking

Research skills

Education

High School Diploma or GED

Job description

Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair-trade outsourcing center that provides impact sourcing work for companies worldwide.

Our primary office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Us, Philippines, Mexico, and Ghana.

Our Vision

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

We are looking for competitive Inbound Sales Representatives with amazing customer service skills. No cold calling is necessary!

If you are interested in making a positive difference in the lives of others? We are looking for you!

About the position:

As an Sales Representative at Fair Trade Outsourcing, you will be a vital part of our sales team, handling incoming calls from customers interested in our insurance services. This entry-level position offers significant opportunities for growth within the BPO industry, allowing you to develop your skills and advance your career in a dynamic and supportive environment.

Responsibilities:

• Handle inbound calls from customers regarding insurance services to establish new insurance policies.
• Maintain proper telephone etiquette and provide accurate and timely responses to customer inquiries.
• Adhere to established call center guidelines and company policies while answering calls.
• Work effectively with co-workers, agents, policyholders, and other departments to resolve customer issues.
• Research and resolve customer inquiries, communicating results via telephone and/or written correspondence to policyholders, agents, or other departments.
• Perform computer inquiries and data entry related to customer accounts.
• Record Maintenance: Maintain records and policy files according to established guidelines.
• Ensure regular and predictable attendance in meetings with a defined work schedule.
• Engage in bonus incentive programs upon successful completion of training and licensing requirements.

Requirements and Skills:

• High School Diploma and/or GED
• CSR experience of six months or English proficiency - Mid level
• Ability to provide exceptional customer service with a customer-centric mindset.
• Excellent oral and written communication skills with proficiency in telephone etiquette.
• Proactive approach to researching and resolving inquiries promptly.
• Excellent oral and written communication skills
• Ability to handle multiple assignments
• Must have the availability between 7am to 7pm CST Monday to Friday and Saturday 8am to 3pm CST
• Flexibility for occasional and/or seasonal overtime
• 1 – 2 years of experience working with customers