Inbound Sales Performance Leader

Express Chipping Inc; Utah; Hybrid; USD 70,000 - 110,000; Full time

Job summary

TurFresh is seeking a performance-driven leader to own the daily performance of our inbound sales team. You will coach via structured one-on-one sessions, reinforce training from weekly workshops, and drive accountability through role-plays and review of AI insights.

Ideal candidates will have a track record of improving conversion rates, using CRM data to guide coaching, and collaborating with Sales Operations and Marketing to optimize the customer journey.

Qualifications

• Must have proven coaching experience with inbound sales teams.
• Experience improving inbound conversion through coaching and accountability.
• Ability to review calls and identify coaching opportunities.
• Strong use of data and CRM metrics to drive coaching decisions.

Responsibilities

• Own the daily performance of the inbound sales team.
• Coach through structured one-on-one sessions and role-plays.
• Review recordings and AI coaching insights to reinforce learning.
• Ensure daily execution of the sales methodology and accountability.
• Collaborate with Sales Ops, Marketing, and Operations to improve the customer experience.

Skills

Coaching

Sales leadership

CRM data analysis

Performance management

Communication

Tools

CRM dashboards

AI insights

Call analysis

Role-play facilitation

Job description

Employment Type: Initial 90-Day Performance Engagement (Contract), with the opportunity to transition into along-termrole based onresults.

Help Great Salespeople Become Elite

About TurFresh

TurFreshis the original and most established artificial turf cleaning and maintenance company, serving homeowners and businesses across multiple states.

For over 26 years,we’vefocused on creating cleaner, safer, more enjoyable outdoor spaces while building lasting customer relationships. Every interaction, from the first call to ongoing service, is designed to earn trust and deliver long-term value.

We continuously improve how we sell, coach,operate, and serve by embracing AI, testingnew ideas, and holding ourselves accountable. We value curiosity and a commitment to getting better every week.

Through ourTurfRescueinitiative, we make regular donations to animal shelters and rescues, supporting the care of dogs and helping the organizations that protect and rehome them.

Our sales teamisn’tbroken.

They’resuccessful, highly coachable, and committed to continuous improvement. They voluntarily attend weekly training, embrace feedback, and activelyseekcoaching because they want to become exceptional at their craft.

We’relooking for someone who shares that mindset.

Your Mission

Improve our inbound sales team’s conversion rate.

Everything else, including coaching, accountability, role-playing, call reviews, AI insights, training reinforcement, and performance management, exists toaccomplishthat goal.

About the Opportunity

his role begins asan Initial90-Day Performance Engagement because we believe leadership should bedemonstratedthrough results, not resumes or titles.

At the end of the engagement, the question should be simple:

Did our sales team improve because you were here?

If the answer is yes,we’llwant to continue building together in a long-term leadership role.

Our Sales Model

Our business is different from most home service companies.

• Every customer begins as an inbound inquiry.
• Customers have already expressed interest before speaking with our team.
• Sales consultants educate, qualify, quote, and close customers entirely over the phone.
• Field technicians verify measurements and perform the work. They do not sell.
• Marketing generates demand. Salesconvertsdemand.

We are not trying to generate more leads.

We are focused on converting more of the opportunities we already earn.

What Makes This Opportunity Different

TurFreshhas been in business for more than 26 years, but wedon’toperatelike a companythat’ssatisfied with the status quo.

We’reconstantly refining how we sell through AI, call analysis, operational feedback, experimentation, evolvingsalesplaybooks, and continuous learning.

You’lljoin a company that already has a strong operating foundation, including:

• AI-assisted call analysis
• Weekly coaching reports
• CRM dashboards
• Sales scorecards
• Standard operating procedures
• Structured onboarding
• Weekly sales workshops
• KPI reporting

Wedon’texpect you to arrive with a cannedmethodology.

We expect you tolearnour business quickly, contribute ideas, reinforce what works, challenge whatdoesn’t, and help us continuously improve how we coach and how we sell.

What You’ll Do

• Own the daily performance of our inbound sales team.
• Coach sales consultants through structured one-on-one coaching.
• Reinforce and expand on concepts taught during weekly sales workshops.
• Review recorded sales conversations and AI-generated coaching insights.
• Conduct role-play sessions using real customer scenarios.
• Inspect execution to ensure coaching becomes a daily habit.
• Hold salespeople accountable for consistently executing our sales methodology.
• Improve discovery, qualification, objection handling, follow-up, and closing.
• Accelerate new hire development.
• Reduce sales-created operational issues through better qualification and documentation.
• Partner with Sales Operations, Marketing, and Operations to improve the customer experience.
• Identify opportunities to improve both individual performance and our overall sales process.

How You’ll Be Measured

Success is measured by results,notactivity.

Primary KPI

• Team Conversion Rate

Supporting KPIs

• Revenue per Quote
• Maintenance Plan Attachment Rate
• Sales-Created Operational Errors
• New Hire Ramp Time
• CRM Hygiene
• Sales Quality and Consistency

Who Will Thrive Here

This role is for someone who enjoys owningperformance.

You believe great coaching includes reinforcement, inspection, accountability, and follow-through, not just delivering advice.

You know how to earn the respect of talented salespeople while challenging them to continually improve.

You’re comfortable having difficult conversations, coaching through resistance, and ensuring that training becomes consistent execution.

You thrive in organizations that are constantly learning, testing, and improving.

Most importantly, you measure your success by one thing:

The measurable improvement of the people you lead.

Experience We’re Looking For

We’refar more interested in how you’veimproved sales performance than where you’ve worked.

The ideal candidate has successfully improved the performance of an inbound sales team by coaching better customer conversations, reinforcing consistent execution, and holding people accountable for improvement.

You should have experience:

• Improving conversion rates through coaching and accountability.
• Reviewing recorded sales calls and identifying coaching opportunities.
• Conducting one-on-one coaching and structured role-playing.
• Reinforcing training through consistent follow-up.
• Using CRM data, call recordings, and performance metrics to prioritize coaching.
• Helping salespeople consistently execute a defined sales process.
• Working in an environment where inbound customer conversations, rather than outbound prospecting, drive revenue.

Experience selling to residential consumers is preferred. More importantly,we’relooking for someone who can quickly learn our business, earn the team’s trust, and measurably improve performance.

What Success Looks Like After 90 Days

By the end of the engagement, we expect you to have:

• Earned the trust and respect of the sales team.
• Established a consistent coaching and accountability cadence.
• Reinforced our training through daily execution.
• Improved individual sales behaviors.
• Begun producing measurable improvements in conversion and overall sales quality.
• Contributed ideas that strengthen our evolving sales process.

Ifyou’vehelped our salespeople improve, and the resultsdemonstratethat impact,we’llbe excited to discuss a permanent leadership opportunity.

Our Hiring Process

We believe performance leaders should demonstrate their ability to improve people, not simply talk about it.

Our process includes:

• Recruiter interview
• Practical coaching exercise using real sales conversations
• Live coaching simulation
• Leadership interview
• Possible paid working session with our sales team

Ifyou’reexcited by the opportunity to help great salespeople become elite, and you can prove it,we’dlove to meet you.