Inbound Sales Consultant

Deluxe Corporation; Northern (KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Healthcare

PTO

Retirement Plan

Employee Stock Purchase Plan

Short-Term Disability

Long-Term Disability

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking an outbound–inbound sales associate to handle high‑volume call center activity for small businesses. You will identify opportunities during consultative conversations, cross-sell products, and deliver a genuine customer experience with active listening to state and unstated needs.

You will meet monthly revenue and service metrics, follow a structured sales approach, and efficiently switch among multiple order systems while maintaining accuracy and professionalism.

Qualifications

• Education: HS/GED
• Experience: Strong customer-facing communication skills developed through retail or call center environments.

Responsibilities

• Meets monthly performance metrics for revenue, customer experience, and time management
• Follows prescribed sales approach to increase average spend and highlight value of products and services offered
• Efficiently multi-tasks and navigates across multiple PC order systems while simultaneously communicating with customers.
• Manage a high volume of customer inquiries daily while maintaining professionalism and accuracy.
• Places high quality accurate orders for callers that represents a premium printing supplier

Skills

Customer service

Communication

Problem solving

Multitasking

Education

HS/GED

Tools

Salesforce

Microsoft Office 365

Job description

Why Join Us

Be part of an organization that is driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Takes inbound sales calls from small businesses. Identifies sales opportunities through consultative conversations and cross-sells additional business supplies. Provides a genuine and engaging customer experience while actively listening to uncover opportunities for stated and unstated needs. Expands sales opportunities beyond business essentials by leveraging additional products such as promotional items, print marketing, and other services.

• Meets monthly performance metrics for revenue, customer experience, and time management
• Follows prescribed sales approach to increase average spend and highlight value of products and services offered
• Efficiently multi-tasks and navigates across multiple PC order systems while simultaneously communicating with customers.
• Manage a high volume of customer inquiries daily while maintaining professionalism and accuracy.
• Places high quality accurate orders for callers that represents a premium printing supplier

Preferred Qualifications:

Education: HS/GED

Experience: Strong customer-facing communication skills developed through retail or call center environments.

Critical Knowledge/Skills/Abilities:

• Builds rapport with clients, team members and leadership
• Create Genuine Engagement and Build Rapport with callers
• Strong/Creative Problem Solving Skills
• Connects customers’ needs to meaningful solutions through conversation
• Takes accountability for actions, progress and results
• Demonstrate proficiency in learning and utilizing Salesforce and Microsoft Office 365 applications in a fast-paced environment.

Compensation

The compensation range for this position is $19.00 - $19.25 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].