BDC Appointment Specialist - Inbound & Outbound Sales

Don-Ringler-Automotive---Chevrolet-and-Toyota; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Purchase Program

Job summary

Don Ringler Automotive is seeking a Business Development Center (BDC) Representative in Temple, TX. The role is responsible for receiving all incoming sales calls, building relationships with customers, and scheduling appointments for the Sales Associates.

You will interact daily with the BDC Manager, Sales Associates, Sales Managers and support staff to ensure a smooth sales process and high customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Excellent oral, written and interpersonal communication skills.
• Extensive customer service, sales, or telemarketing background.
• Computer literacy, strong organizational and follow-up skills.
• Ability to read and comprehend instructions; excellent problem solving skills.

Responsibilities

• Receiving inbound sales calls and leads.
• Identifying the client's needs and scheduling appointments.
• Placing outbound phone calls to potential leads.
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc.
• Contacting clients prior to appointment date to confirm appointment.
• Mailing marketing letters to provided leads.
• Following up post visit to ensure customer satisfaction.

Skills

Communication

Customer service

Sales experience

Phone/telemarketing

Education

High school diploma or GED

Job description

Don Ringler Automotive is seeking a Business Development Center (BDC) Representative in Temple, TX. The role is responsible for receiving all incoming sales calls, building relationships with customers, and scheduling appointments for the Sales Associates.

You will interact daily with the BDC Manager, Sales Associates, Sales Managers and support staff to ensure a smooth sales process and high customer satisfaction.