Inbound Sales Agent

Amynta Group; Logan (UT); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid vacation/PTO

Paid holidays

Employee referral bonus

Collaborative workspace

Outdoor lifestyle in Cache Valley

Job summary

Amynta Group is seeking an UTS Inbound Sales Associate in Cache Valley, Utah to identify and service customers with extended service or maintenance plans. The role involves answering inbound calls, emails, and chats, troubleshooting issues, and delivering routine customer service in a high-volume environment.

Responsibilities include maintaining product knowledge, providing accurate information, resolving issues, and collaborating with internal teams.

Qualifications

• High school diploma or equivalent.
• Experience in high‑volume phone‑based customer service.
• Excellent written and verbal communication.
• Strong organizational and multitasking abilities.
• Team player with good collaboration.
• Reliable attendance and punctuality.
• Proficient with Microsoft Office and basic software.

Responsibilities

• Answer inbound phone calls with a service‑oriented attitude.
• Provide routine customer service over phone, email, or chat.
• Maintain knowledge of client products, services, promotions.
• Deliver accurate information and resolve issues per standards.
• Research and communicate information clearly to customers.
• Escalate unresolved issues per procedures.
• Document customer information in CRM systems.

Skills

Customer service

Phone handling

Verbal communication

Written communication

Time management

Team player

Attention to detail

Attendance

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Overview

We are seeking a motivated individual to join our team as a UTS Inbound Sales Associate within the Amynta Group. The successful candidate will identify and service the needs of customers who have purchased a Universal Technical Services extended service or premier maintenance plan. The role involves answering inbound phone calls, email, and chat inquiries, troubleshooting issues, and providing routine customer service and support in a high-volume environment.

Responsibilities

• Answer inbound phone calls with a positive, service-oriented attitude.
• Provide a range of routine customer service and support to customers over the phone, through email, or chat.
• Maintain a continual working knowledge of client products, services, and promotions.
• Deliver accurate information and resolve customer issues using prescribed standards.
• Research, resolve, and communicate information back to the customer in a clear and educated manner.
• Follow standard procedures for escalation of unresolved issues to appropriate internal teams.
• Complete a variety of forms and documents based on guidelines and document all customer information in the CRM system.
• Assist with creating and updating various processes and work collaboratively with team members across departments.
• Provide excellent customer service to internal stakeholders and external customers.
• Perform other responsibilities as assigned.

Shift & Schedule

Monday-Friday, 7:00am to 5:00pm MST. The shift is divided into 8‑hour increments within this time frame.

Qualifications & Experience

• High school graduate or equivalent education.
• Customer service experience handling high-volume phone calls.
• Excellent written and verbal communication skills with confidence in making and receiving calls.
• Strong organizational, desk‑management, and multi‑tasking abilities.
• Team player who collaborates with customers and colleagues.
• Detail‑oriented with a strong work ethic and time management skills.
• Excellent attendance record.
• Comfortable using Microsoft Office, web‑based programs, and learning new software.
• Full‑time (5 days a week) employment required, office setting.

Compensation & Benefits

• Hourly base rate with unlimited commission and bonus rates for each warranty sold.
• Competitive Medical, Dental, Vision, Disability, and Life Insurance.
• 401(k) plan with company match.
• Generous Paid Vacation/PTO policy and paid holidays.
• Employee Referral Bonus.
• Collaborative workspace and environment.
• Location in Cache Valley, offering an exceptional outdoor lifestyle and nearby recreational opportunities.

Additional Information

At‑Will Employment – Your employment with Universal Technical Services is at-will. Neither the company nor you have the right to terminate the employment relationship except as modified by a written contract signed by you and a Vice President of this company.

The Amynta Group is committed to a policy of Equal Employment Opportunity and will not discriminate against applicants or employees on the basis of any basis protected by applicable legislation. Reasonable accommodations for individuals with disabilities are available throughout the recruitment process.