Inbound Sales Advisor — Solutions for Small Biz

Gusto, Inc.; Atlanta (GA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Gusto, Inc. is seeking a results-driven sales professional to help small business customers choose Gusto.

You will engage via email, chat and live phone interactions, guiding customers through onboarding and matching our people platform to their business needs. You’ll join a team of sales professionals who practice solutions selling with a customer-first mindset, using AI-powered workflows to optimize daily tasks and drive customer success.

Qualifications

• 1+ year in a high-volume sales or customer service environment with cross-selling or KPIs is a nice to have
• Open to new grads, no sales background required
• Customer-first mindset and ethical business practices
• Strong communication skills via phone and email/chat
• Ability to adapt and drive performance and leverage AI in daily work

Responsibilities

• Manage high-volume inbound calls, chats, and emails across stages: discovery, qualification, sales, decision, onboarding
• Maintain accurate notes in Salesforce for leads
• Act as a trusted advisor to help customers select Gusto as payroll platform
• Guide customers through onboarding and account setup
• Demonstrate product knowledge and empathy in every interaction
• Develop and refine solutions selling for small businesses
• Participate in community and career development opportunities
• Leverage AI-powered workflows as part of daily selling activities

Skills

Inbound sales

Cross selling

Open to new grads

Customer empathy

Communicator

AI integration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Gusto, Inc. is seeking a results-driven sales professional to help small business customers choose Gusto.

You will engage via email, chat and live phone interactions, guiding customers through onboarding and matching our people platform to their business needs. You’ll join a team of sales professionals who practice solutions selling with a customer-first mindset, using AI-powered workflows to optimize daily tasks and drive customer success.