Inbound Sales Advisor — Cruise Guest Experience

Royal Caribbean Group; Evergreen, Northern (CO, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Royal Caribbean Group's CO Inbound Sales team is seeking a full-time Agent, CO Inbound Sales to be the first point of contact for guests calling our contact center. You will leverage sales techniques to finalize on one call and deliver exceptional guest service throughout the booking process.

You will evaluate guest needs, cross-sell relevant vacation options, service existing reservations, and work with other departments to secure accurate information and finalizing reservations while meeting

Qualifications

• Prefer at least 1 year of phone sales experience.
• Ability to use sound judgment and qualifying questions to effectively maneuver through the sales booking process.
• Apply effective sales technique to address all guest concerns and secure the sale on one call.
• Must consistently demonstrate effectiveness in building relationships and discovering what motivates the guest to buy.
• Ability to relate to guests, and respond to the guests concerns and desires.
• Ability to bridge across the sales process by using key sales techniques.
• Ability to use clear, professional and precise communication with the guests about all details of their vacation according to brand standards.
• Ability to display the highest degree of personal integrity and take responsibility for personal and professional growth.
• Must adhere to assigned schedule and all applicable CVP objectives and goals.
• Computer knowledge and skills required.

Responsibilities

• Effectively evaluate guest needs and identify products that best fit the guests needs; providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations
• Servicing existing reservations according to guest requests and in accordance with existing business rules
• Providing one call resolution on all calls
• Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation
• Applying customer service standards in all guest interactions as defined by the business
• Responsible for correctly capturing pertinent information and payments during all interactions with guests
• Responsible for maintaining brand standards when handling guest inquiries
• Responsible for ensuring guest inquiries are consistently handled in an efficient manner within set call handling times.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
• Must meet or exceed weekly and monthly sales goals. Responsible for delivery of sales conversion rates according to communicated goals

Skills

Phone sales experience

Qualifying questions

One-call sale

Relationship building

Clear communication

Job description

Royal Caribbean Group's CO Inbound Sales team is seeking a full-time Agent, CO Inbound Sales to be the first point of contact for guests calling our contact center. You will leverage sales techniques to finalize on one call and deliver exceptional guest service throughout the booking process.

You will evaluate guest needs, cross-sell relevant vacation options, service existing reservations, and work with other departments to secure accurate information and finalizing reservations while meeting