Agent, CO Inbound Sales (Evergreen))

Silversea; Evergreen (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Royal Caribbean Group is seeking an Agent, CO Inbound Sales for its Evergreen, CO contact center. This full-time role handles inbound guest calls, uses sales techniques to close on one call, and drives revenue while delivering exceptional guest service.

The agent will service existing reservations, coordinate with other departments, and strive to meet or exceed sales targets, all while upholding brand standards and providing accurate information to guests.

Qualifications

• Prefer at least 1 year of phone sales experience.
• Apply effective sales technique to address all guest concerns and secure the sale on one call.
• Demonstrate ability to build relationships and understand what motivates guests to buy.
• Use sound judgment and qualifying questions to navigate the sales booking process.
• Maintain professional, clear communication with guests according to brand standards.

Responsibilities

• Evaluate guest needs and identify products that fit; create accurate reservations.
• Serve existing reservations per guest requests and business rules.
• Provide one-call resolution on calls.
• Collaborate with other departments to finalize reservations and information.
• Adhere to customer service standards and brand guidelines.
• Capture accurate guest information and payments during interactions.
• Maintain brand standards in guest inquiries and call handling times.
• Meet or exceed weekly and monthly sales goals.

Skills

Phone sales

Sales techniques

Relationship building

Communication

Integrity

Schedule adherence

Computer skills

Tools

CRM systems

Job description

Agent, CO Inbound Sales (Evergreen))

Agent, CO Inbound Sales

Journey with us!Combine your career goals and sense of adventure by joining our incredible team of employees atRoyal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’sCO Inbounnd SalesTeam has an exciting career opportunity for a full timeAgent, CO Inbound Salesreporting to theManager, CO Inbound Sales.

Position Summary

This position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. Agent is responsible for utilizing sales techniques to finalize sales on one call. Position is also responsible for servicing the direct guests as well as, exceeding their expectations during each call. This position strictly handles inbound calls, including up until the time the guest sails. Agent will be accountable for strategic revenue, conversion, operational and customer service target month to month.

Essential Duties and Responsibilities:

• Effectively evaluate guest needs and identify products that best fit the guests needs; providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations
• Servicing existing reservations according to guest requests and in accordance with existing business rules
• Providing one call resolution on all calls
• Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation
• Applying customer service standards in all guest interactions as defined by the business
• Responsible for correctly capturing pertinent information and payments during all interactions with guests
• Responsible for maintaining brand standards when handling guest inquiries
• Responsible for ensuring guest inquiries are consistently handled in an efficient manner within set call handling times.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
• Must meet or exceed weekly and monthly sales goals. Responsible for delivery of sales conversion rates according to communicated goals

Qualifications, Knowledge and Skills:

• Prefer at least 1 year of phone sales experience
• Ability to use sound judgment and qualifying questions to effectively maneuver through the sales booking process.
• Apply effective sales technique to address all guest concerns and secure the sale on one call.
• Must consistently demonstrate effectiveness in building relationships and discovering what motivates the guest to buy.
• Ability to relate to guests, and respond to the guests concerns and desires.
• Ability to bridge across the sales process by using key sales techniques.
• Ability to use clear, professional and precise communication with the guests about all details of their vacation according to brand standards.
• Ability to display the highest degree of personal integrity and take responsibility for personal and professional growth.
• Must adhere to assigned schedule and all applicable CVP objectives and goals.
• Computer knowledge and skills required.

We know there's a lot to consider.As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.