Inbound Retention Specialist — Uncapped Pay, Growth

EchoStar; Chandler (AZ); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Base pay $17.75/hour

Uncapped commissions

Career progression

Chandler campus perks

Benefits package

Job summary

EchoStar in Chandler, AZ is seeking an on-site associate role focused on inbound retention and cross-selling. You will earn a guaranteed base of $17.75/hour plus uncapped commissions with a clear path for career progression.

The role emphasizes de-escalation, active listening, and persuasive problem-solving to convert challenges into loyalty. Training is provided and benefits accompany the position.

Qualifications

• Tenacity and thick skin to handle objections and close deals.
• Active listening and the ability to reframe customer needs to offer solutions.
• Motivation by commissions and measurable earnings.
• Reliability with a ready-to-work schedule including evenings, weekends, and holidays.
• No experience is required; training is provided and compensated.

Responsibilities

• De-escalate & Re-engage inbound calls from customers looking to disconnect services.
• Consultative retention & cross-selling of Wireless and Broadband products based on customer needs.
• Demonstrate tenacity by handling objections with strategic counter-offers.
• Represent EchoStar with integrity to build long-term loyalty.
• Boost Mobile plans as part of the offering.

Skills

Tenacity

Active listening

Persuasion

Customer service

Reliability

Education

High school diploma or GED

Job description

EchoStar in Chandler, AZ is seeking an on-site associate role focused on inbound retention and cross-selling. You will earn a guaranteed base of $17.75/hour plus uncapped commissions with a clear path for career progression.

The role emphasizes de-escalation, active listening, and persuasive problem-solving to convert challenges into loyalty. Training is provided and benefits accompany the position.