Call Center Representative - Career Growth

EchoStar; Chandler (AZ); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Base pay $17.75/hour

Uncapped commissions

Career progression

Chandler campus perks

Benefits package

Job summary

EchoStar in Chandler, AZ is seeking an on-site associate role focused on inbound retention and cross-selling. You will earn a guaranteed base of $17.75/hour plus uncapped commissions with a clear path for career progression.

The role emphasizes de-escalation, active listening, and persuasive problem-solving to convert challenges into loyalty. Training is provided and benefits accompany the position.

Qualifications

• Tenacity and thick skin to handle objections and close deals.
• Active listening and the ability to reframe customer needs to offer solutions.
• Motivation by commissions and measurable earnings.
• Reliability with a ready-to-work schedule including evenings, weekends, and holidays.
• No experience is required; training is provided and compensated.

Responsibilities

• De-escalate & Re-engage inbound calls from customers looking to disconnect services.
• Consultative retention & cross-selling of Wireless and Broadband products based on customer needs.
• Demonstrate tenacity by handling objections with strategic counter-offers.
• Represent EchoStar with integrity to build long-term loyalty.
• Boost Mobile plans as part of the offering.

Skills

Tenacity

Active listening

Persuasion

Customer service

Reliability

Education

High school diploma or GED

Job description

Summary

Estimated On-Target Earnings: $70,000 (hourly base pay + estimated commissions). This role offers uncapped commissions, with top earners earning $100k or more in total annual compensation! Actual earnings will vary based on individual sales performance.

Are you highly competitive, driven by financial success, and ready to turn your ambition into a potential six-figure trajectory? At EchoStar, a Fortune 250 leader, we do not just offer a job. We give you the keys to a long-term career destination right here at our Chandler facility.

At EchoStar's Chandler hub, you are joining a Fortune 250 leader built on grit, innovation, and direct reward for effort. You won't make a single cold call. Every interaction is an inbound customer looking for a reason to stay or go. If you have the empathy to defuse a tense situation and the tenacity to re-sell our value, you will thrive here. Add in a structured career progression where you have the opportunity to earn up to two promotions in your first year, and you have a clear path to build a long‑term career.

This role is on‑site at 350 N McClintock Dr, Chandler, AZ. 85266

Job Duties and Responsibilities

What You'll Do

• De‑escalate & Re‑engage: Handle back‑to‑back inbound calls from customers looking to disconnect services. Defuse escalated emotions using active listening and patience.
• Consultative Retention & Cross‑Selling: Uncover the root cause of customer dissatisfaction. Frame customized, value‑driven solutions based on "what's in it for them," while leveraging opportunities to cross‑sell our high‑growth Wireless and Broadband products.
• Demonstrate Absolute Tenacity: Refuse to yield on the first or second objection. Systematically work through customer pushback using structured, strategic counter‑offers.
• Protect the Business with Pride: Represent the EchoStar brand with integrity, turning negative customer cycles into long‑term customer loyalty.

• and Boost Mobile plans.

Skills, Experience and Requirements

• Tenacity and Thick Skin: You do not take "no" as a final answer. You have the grit to present multiple tailored offers even when the customer starts out closed off.
• Active Listening & Persuasion: You can read between the lines during a high‑stress conversation, pull out the customer’s true pain point, and reframe our services to solve it.
• Strong Money Motivation: You are driven by the direct link between saving a customer and earning uncapped commission on top of your hourly base.
• Reliability & Foundation: You possess a high school diploma or GED equivalent and are willing to work a full‑time schedule, which often includes evening shifts, weekends, and holiday coverage.
• No Experience Necessary: Call center or retention experience is a major asset, but not required. We teach you the exact de‑escalation and negotiation frameworks you need during training. Training time is compensated at your regular base pay rate.

Compensation, Progression & Chandler Perks

• Guaranteed Base Pay: $17.75/hour starting base rate.
• Uncapped Commission: Direct pay‑for‑performance model with no limit on your earning potential.
• Year 1 Career Pathing: Fast‑track growth structure based on performance that scales your base pay as you progress:
• Level 1 (Associate Account Executive): $17.75/hr base pay
• Level 2 (Account Executive): $19.25/hr base pay
• Level 3 (Senior Account Executive): $20.25/hr base pay
• Chandler Campus Perks: High‑growth Silicon Desert facility, robust peer culture, on‑site games, catered achievement days, and full break room amenities.
• Premium Benefits Package: Full medical, dental, and vision insurance;