Inbound Reservations Specialist | Multilingual Support

SmartRecruiters, Inc.; Orlando (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

401k match

Wellness programs

Tuition assistance

Employee Assistance Program

Pet insurance

Loyalty program

Siegel Legacy Scholarship

Career growth

Community involvement

Job summary

Westgate Resorts in Orlando is looking for a detail-oriented Reservations Agent to process inbound tour reservations, with or without transportation, and support prospective customers through inbound programs and translation services. This role ensures smooth communication, efficient scheduling, and excellent customer service to maximize bookings and enhance the guest experience.

Based in Orlando, you will input reservations, answer calls, translate for Portuguese- or Spanish-speaking guests,

Qualifications

• High school diploma or GED required.
• 1–3 months related experience and/or training preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Input inbound reservations accurately, with or without transportation.
• Answer and route inbound phone calls professionally.
• Maintain updated qualifications and assist OPCs with changes.
• Provide translation support for Portuguese- or Spanish-speaking guests to facilitate bookings.
• Communicate flow or qualification changes to OPCs at locations.
• Handle inbound program inquiries and solicit prospective customers.
• Provide accurate directions to resort properties.
• Monitor flows, coverage, and production during each shift and update the MOD.
• Verify daily no-show tours and rebook guests when appropriate.
• Book room nights for Westgate Resorts properties.
• Perform light clerical duties as assigned.

Skills

Self-starter

Team collaboration

Organized

Detail-oriented

Accuracy-focused

Word processing

Spreadsheets

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Job description

Westgate Resorts in Orlando is looking for a detail-oriented Reservations Agent to process inbound tour reservations, with or without transportation, and support prospective customers through inbound programs and translation services. This role ensures smooth communication, efficient scheduling, and excellent customer service to maximize bookings and enhance the guest experience.

Based in Orlando, you will input reservations, answer calls, translate for Portuguese- or Spanish-speaking guests,