Owner Reservations Specialist - Hybrid/Remote Eligible

Westgate Resorts; Florida; Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

DailyPay

Employee discounts

Remote flexibility after 90 days on‑si

Health benefits

Job summary

Westgate Resorts in Orlando, FL is seeking an Owner Reservations Specialist to handle reservations and owner inquiries, educate owners on timeshare rights, and deliver a 5-star experience on every call. The role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies.

Training pays $18.00 per hour during training, with base pay plus weekly bonus, and bilingual Spanish-speaking agents may earn $16.50/hr.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience preferred (call center hospitality sales, and front desk experience highly transferable).
• Strong communication, listening, and multitasking skills.
• Must be able to work weekends and holidays as needed.

Responsibilities

• Answer and manage inbound and outbound calls from Westgate Resort owners.
• Assist owners with booking, modifying, and canceling reservations.
• Educate owners on timeshare usage rights and account status.
• Process external exchange requests through a third-party partner.
• Promote and explain Vacation Guard Travel Protection benefits.
• Identify upselling opportunities and recommend products or services that enhance the owner's vacation experience.
• Maintain accurate documentation and meet quality/performance expectations.

Skills

Bilingual English/Spanish

Strong communication

Customer service

Fast-paced environment

Education

High school diploma or GED

Tools

MR system

Owner Console

Loyalty Console

Alvaria Dialer

Microsoft Teams

SharePoint

Job description

Westgate Resorts in Orlando, FL is seeking an Owner Reservations Specialist to handle reservations and owner inquiries, educate owners on timeshare rights, and deliver a 5-star experience on every call. The role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies.

Training pays $18.00 per hour during training, with base pay plus weekly bonus, and bilingual Spanish-speaking agents may earn $16.50/hr.