Inbound Patient Scheduler — Convert Calls to Appointments

AICA Orthopedics, P.C.; Marietta (GA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Performance bonus

Benefits package

Paid holidays

Career growth

Job summary

AICA Orthopedics in Marietta, GA is seeking a Patient Scheduler for our inbound-call center. This full-time role handles high-volume calls to book appointments for personal-injury patients, capturing accurate data and routing cases to the right doctor.

You will document interactions in Salesforce, meet conversion and answer-rate targets, and work in a HIPAA-compliant environment. We offer a performance bonus, benefits, paid holidays, and opportunities across our 21-location network.

Qualifications

• 2+ years on the phones in a role where you booked, sold, or converted.
• Healthcare, medical scheduling, or personal-injury experience.
• A track record of hitting targets and being measured on conversion.
• Genuine empathy and patience with people who are hurt and stressed.
• Accurate, fast data entry and comfort juggling multiple systems.
• Salesforce or similar CRM experience.

Responsibilities

• Answer a high volume of inbound calls and web inquiries — mostly auto-accident and PI patients
• Convert those calls into scheduled appointments through warm, confident conversation
• Ask whether the patient has an attorney and route the case correctly
• Capture accurate patient info — name, DOB, contact, injury, insurance
• Document every interaction in Salesforce and stay HIPAA-compliant
• Hit your answer-rate and call-to-appointment conversion targets

Skills

Phone calls

Customer service

Data entry

Communication

Empathy

Target-driven

Bilingual Spanish/English

Tools

Salesforce

Job description

AICA Orthopedics in Marietta, GA is seeking a Patient Scheduler for our inbound-call center. This full-time role handles high-volume calls to book appointments for personal-injury patients, capturing accurate data and routing cases to the right doctor.

You will document interactions in Salesforce, meet conversion and answer-rate targets, and work in a HIPAA-compliant environment. We offer a performance bonus, benefits, paid holidays, and opportunities across our 21-location network.