Patient Scheduler

AICA Orthopedics, P.C.; Marietta (GA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Performance bonus

Benefits package

Paid holidays

Career growth

Job summary

AICA Orthopedics in Marietta, GA is seeking a Patient Scheduler for our inbound-call center. This full-time role handles high-volume calls to book appointments for personal-injury patients, capturing accurate data and routing cases to the right doctor.

You will document interactions in Salesforce, meet conversion and answer-rate targets, and work in a HIPAA-compliant environment. We offer a performance bonus, benefits, paid holidays, and opportunities across our 21-location network.

Qualifications

• 2+ years on the phones in a role where you booked, sold, or converted.
• Healthcare, medical scheduling, or personal-injury experience.
• A track record of hitting targets and being measured on conversion.
• Genuine empathy and patience with people who are hurt and stressed.
• Accurate, fast data entry and comfort juggling multiple systems.
• Salesforce or similar CRM experience.

Responsibilities

• Answer a high volume of inbound calls and web inquiries — mostly auto-accident and PI patients
• Convert those calls into scheduled appointments through warm, confident conversation
• Ask whether the patient has an attorney and route the case correctly
• Capture accurate patient info — name, DOB, contact, injury, insurance
• Document every interaction in Salesforce and stay HIPAA-compliant
• Hit your answer-rate and call-to-appointment conversion targets

Skills

Phone calls

Customer service

Data entry

Communication

Empathy

Target-driven

Bilingual Spanish/English

Tools

Salesforce

Job description

Description

Patient Scheduler — Inbound Call Center

AICA Orthopedics · Marietta, GA

Pay: $21-27/hour + performance bonus

Location: In-office, Marietta, GA

Schedule: Full-time, Mon–Fri, 40 hrs/week

Turn inbound calls into booked appointments at a personal-injury orthopedic practice. Injured people call us in pain and unsure what to do next — your job is to earn their trust fast and get them scheduled with a doctor. If you're warm on the phone, quick, and you like hitting a number, read on.

About the role

AICA Orthopedics is Atlanta's premier orthopedic and injury care network — 21 locations, 25 years caring for accident patients. Most of the people who call us are personal-injury patients dealing with an auto accident. You're the first voice they hear, and the whole objective is simple: get them booked with the right doctor, and find out if they're working with an attorney.

What you'll do

• Answer a high volume of inbound calls and web inquiries — mostly auto-accident and PI patients
• Convert those calls into scheduled appointments through warm, confident conversation
• Ask whether the patient has an attorney and route the case correctly
• Capture accurate patient info — name, DOB, contact, injury, insurance — the first time
• Document every interaction in Salesforce and stay HIPAA-compliant
• Hit your answer-rate and call-to-appointment conversion targets

What you need

• 2+ years on the phones in a role where you booked, sold, or converted — call center, scheduling, inside sales, retail, or hospitality all count
• Healthcare, medical scheduling, or personal-injury experience
• A track record of hitting targets, and comfortable being measured on conversion
• Genuine empathy and patience with people who are hurt and stressed — without losing the booking
• Accurate, fast data entry and comfort juggling a couple of systems at once
• Salesforce or similar CRM experience

Nice to have

• Familiarity with attorney referral or insurance coordination
• Bilingual Spanish/English

Why AICA

• Performance bonus tied to conversion, answer rate, and show rate
• Medical, dental, vision, 401(k) with match
• Paid holidays and PTO
• Structured onboarding and coaching, with room to grow across a 21-location network

Nice to have

• Familiarity with attorney referral or insurance coordination
• Bilingual Spanish/English

Requirements

• 2+ years on the phones in a role where you booked, sold, or converted — call center, scheduling, inside sales, retail, or hospitality all count
• Healthcare, medical scheduling, or personal-injury experience
• A track record of hitting targets, and comfortable being measured on conversion
• Genuine empathy and patience with people who are hurt and stressed — without losing the booking
• Accurate, fast data entry and comfort juggling a couple of systems at once
• Salesforce or similar CRM experience