Inbound/Outbound Customer Care Representative Onsite

SynergenX; Houston (TX); Sur place; USD 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with match

Paid time off

Paid holidays

Tuition reimbursement

Employee discounts

Résumé du poste

SynergenX Health is seeking an Inbound/Outbound Customer Care Representative in Houston to support patients throughout their healthcare journey. This full-time role involves answering calls, scheduling appointments, resolving concerns, and providing a welcoming, helpful experience.

You’ll receive paid on-site training, a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and tuition reimbursement, plus opportunities for career advancement within a

Qualifications

• High school diploma or GED required.
• 1 year of high-volume call center experience preferred.
• Experience using CRM/EHR software or similar systems.
• Excellent communication and active listening skills.
• Great attention to detail and ability to multitask.
• Professional, patient-focused demeanor with good judgment.
• Willingness to undergo routine background checks.

Responsabilités

• Answer incoming and outbound calls and messages promptly and professionally.
• Schedule patient appointments using the EHR system.
• Resolve questions and concerns; route issues as needed.
• Document patient communications accurately in the CRM.
• Create a welcoming and helpful patient experience.
• Assist with administrative tasks and team needs as required.

Connaissances

High school diploma or GED

Call center experience

CRM/EHR software experience

Strong communication

Active listening

Attention to detail

Multitasking

Professional demeanor

Customer service mindset

Background check clearance

Description du poste

Inbound/Outbound Customer Care Representative

Full-Time | Monday–Friday | $19.50/hour | Paid Training

At SynergenX Health, we believe great patient care starts with great people. We’re looking for a compassionate, dependable, and customer-focused Inbound/Outbound Customer Care Representative to join our team and play an important role in supporting patients throughout their healthcare journey.

This is more than a call center position. You’ll be one of the first people our patients connect with, helping answer questions, schedule appointments, resolve concerns, and make each interaction feel helpful and positive.

We provide paid, on-site training and opportunities to grow your career with a team that values collaboration, professionalism, and the people we serve.

Why You’ll Enjoy Working Here

Make an Impact
Your conversations matter. You’ll help patients navigate their care and support them as they work toward their health and weight-loss goals.

Competitive Pay & Benefits
Starting pay is $19.50 per hour, along with a comprehensive benefits package designed to support you both at work and beyond.

Learn and Grow
We invest in our employees through paid training, professional development, tuition reimbursement, and opportunities for advancement.

A Team That Supports You
You’ll work alongside a dedicated team that values communication, collaboration, and providing a positive experience for every patient.

Schedule

• Monday–Friday, 7:00 AM–4:00 PM
• Two weeks of paid, on-site training

What You’ll Do

• Answer incoming calls and messages promptly, professionally, and with care
• Schedule patient appointments using our EHR system
• Respond to patient questions and concerns and route issues appropriately
• Document patient communications accurately in our CRM
• Provide a welcoming and helpful experience during every interaction
• Assist with administrative tasks and other team needs as needed

What We’re Looking For

• High school diploma or GED
• At least 1 year of high-volume call center experience
• At least 1 year of experience using CRM or EHR software
• Strong communication and active listening skills
• Excellent attention to detail and the ability to multitask
• Professional demeanor, positive attitude, and sound judgment
• A genuine desire to help others and provide excellent customer service
• Ability to successfully complete a routine criminal background check

Benefits

• Medical, dental, and vision insurance
• Short- and long-term disability coverage
• $50,000 life insurance policy
• 401(k) with up to 5% company match
• Paid time off with annual increases
• 6 paid holidays
• Tuition reimbursement after 6 months of full-time employment
• Employee service discounts for you and one additional person

AI-Assisted Note-Taking Disclosure

We may use an AI-assisted tool during interviews for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate’s qualifications, experience, and overall fit for the position.