Inbound/Outbound Customer Care Representative Onsite

SynergenX Health; Houston (TX); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

6 paid holidays

Tuition reimbursement after 6 months

Disability coverage

Life insurance $50,000

Employee discounts

Job summary

SynergenX Health in Houston, TX is hiring an Inbound/Outbound Customer Care Representative. This full-time role offers on-site, paid training and a starting pay of $19.50 per hour. You’ll assist patients, answer questions, schedule appointments, and support the care team with accurate documentation.

The position emphasizes customer service excellence, clear communication, and teamwork, with a Monday–Friday schedule and opportunities for career growth within the organization.

Qualifications

• High school diploma or GED.
• 1 year of high-volume call center experience.
• 1 year using CRM or EHR software.
• Excellent communication and listening skills.

Responsibilities

• Answer incoming calls and messages promptly and professionally.
• Schedule patient appointments using our EHR system.
• Respond to patient questions and concerns and route issues accordingly.
• Document patient communications accurately in our CRM.
• Provide a welcoming and helpful experience during every interaction.
• Assist with administrative tasks and other team needs as needed.

Skills

Customer service

Communication

Active listening

Multitasking

Attention to detail

Professionalism

CRM/EHR software

Education

High school diploma or GED

Tools

CRM/EHR software

Job description

Inbound/Outbound Customer Care Representative

Full-Time | Monday–Friday | $19.50/hour | Paid Training

At SynergenX Health, we believe great patient care starts with great people. We’re looking for a compassionate, dependable, and customer-focused Inbound/Outbound Customer Care Representative to join our team and play an important role in supporting patients throughout their healthcare journey.

This is more than a call center position. You’ll be one of the first people our patients connect with, helping answer questions, schedule appointments, resolve concerns, and make each interaction feel helpful and positive.

We provide paid, on-site training and opportunities to grow your career with a team that values collaboration, professionalism, and the people we serve.

Why You’ll Enjoy Working Here

Make an Impact

Your conversations matter. You’ll help patients navigate their care and support them as they work toward their health and weight-loss goals.

Competitive Pay & Benefits

Starting pay is $19.50 per hour, along with a comprehensive benefits package designed to support you both at work and beyond.

Learn and Grow

We invest in our employees through paid training, professional development, tuition reimbursement, and opportunities for advancement.

A Team That Supports You

You’ll work alongside a dedicated team that values communication, collaboration, and providing a positive experience for every patient.

Schedule

• Monday–Friday, 7:00 AM–4:00 PM
• Two weeks of paid, on-site training

What You’ll Do

• Answer incoming calls and messages promptly, professionally, and with care
• Schedule patient appointments using our EHR system
• Respond to patient questions and concerns and route issues appropriately
• Document patient communications accurately in our CRM
• Provide a welcoming and helpful experience during every interaction
• Assist with administrative tasks and other team needs as needed

What We’re Looking For

• High school diploma or GED
• At least 1 year of high-volume call center experience
• At least 1 year of experience using CRM or EHR software
• Strong communication and active listening skills
• Excellent attention to detail and the ability to multitask
• Professional demeanor, positive attitude, and sound judgment
• A genuine desire to help others and provide excellent customer service
• Ability to successfully complete a routine criminal background check

Benefits

• Medical, dental, and vision insurance
• Short- and long-term disability coverage
• $50,000 life insurance policy
• 401(k) with up to 5% company match
• Paid time off with annual increases
• 6 paid holidays
• Tuition reimbursement after 6 months of full-time employment
• Employee service discounts for you and one additional person

AI-Assisted Note-Taking Disclosure

We may use an AI-assisted tool during interviews for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate’s qualifications, experience, and overall fit for the position.