Patient Services Coordinator

SynergenX; Gahanna (OH); On-site; USD 51,577,000 - 66,125,000; Full time

Benefits offered by this job

Paid training

PTO accrual

Scrubs provided

Health insurance

Disability coverage

401(k) match

Employee discounts

Tuition reimbursement

Career growth

Team environment

Job summary

SynergenX | Low T Center | HerKare is seeking a Patient Services Coordinator to manage front-desk operations, patient check-in/out, and billing coordination in a busy clinic. You will serve as the first point of contact, handling appointments, payments, and demographics with care for patient confidentiality.

The role requires strong communication, reliability, and organizational skills. We offer paid training, health benefits, and growth opportunities in a collaborative healthcare team.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Previous healthcare, medical office, administrative, or customer service experience preferred.
• Excellent communication, customer service, and interpersonal skills.
• Ability to discuss billing, insurance coverage, and payment responsibilities professionally and confidently.
• Basic computer proficiency; experience with EHR systems, email, spreadsheets, and fax systems preferred.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and maintain accuracy in a fast-paced environment.
• Professional demeanor, dependable attendance, and a strong sense of accountability.
• Ability to handle confidential information responsibly.
• Willingness to learn, accept feedback, and follow established procedures.
• Successful completion of a criminal background check.

Responsibilities

• Welcome patients, check-in/check-out, and assist with rooming.
• Explain insurance benefits, EOBs, billing questions, and out-of-pocket expenses.
• Collect and process patient payments accurately.
• Maintain accurate patient demographics, insurance information, and records in EHR.
• Answer calls, take messages, and respond to emails, texts, and faxes promptly.
• Complete daily cash reconciliation, End-of-Day records, and bank deposits as assigned.
• Support patient account activities and maintain positive relationships and retention.
• Keep front desk and waiting area clean, organized, stocked, and professional.
• Complete bi-monthly inventory checks and maintain supplies, snacks, and supplements.
• Provide administrative support to keep clinic operations running efficiently.
• Attend required team meetings, training sessions, and events.
• Protect sensitive information and comply with HIPAA and company policies.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Confidentiality

Education

High school diploma

Associate degree preferred

Tools

EHR systems

Email

Spreadsheets

Fax systems

Job description

Patient Services Coordinator

Company: SynergenX | Low T Center
Location:Gahanna, OH
Employment Type: Full-Time | Onsite
Compensation: $20 per hour
Weekly Hours: Based on clinic scheduling needs

Join Our Growing Healthcare Team!

At SynergenX | Low T Center | HerKare, we specialize in hormone replacement therapy, weight management, and targeted wellness services. We're looking for a professional, dependable, and customer-focused Patient Services Coordinator who takes pride in their work and enjoys helping others.

This is more than a front desk position. You'll play an important role in our clinic's daily operations, supporting patients with appointments, insurance questions, billing, payments, and administrative needs. We're looking for someone who brings maturity, initiative, and a strong work ethic to the workplace.

No previous healthcare experience? No problem! We provide two weeks of paid training. What matters most is your professionalism, reliability, attention to detail, and willingness to learn.

This opportunity is ideal for someone ready to take on meaningful responsibilities, develop valuable healthcare administration skills, and build a long-term career in healthcare.

About the Role

As a Patient Services Coordinator, you'll be the first point of contact for patients and an essential part of the clinic team. You'll help create a welcoming patient experience while managing important administrative and financial responsibilities.

Success in this role requires more than being friendly. You'll need to communicate confidently, protect confidential information, handle payments accurately, manage competing priorities, and take ownership of your daily responsibilities.

We're looking for someone who is dependable, organized, professional, and comfortable working independently while collaborating with clinical staff.

Key Responsibilities

• Welcome patients, complete check-in and check-out, and assist with rooming patients as needed.

• Communicate clearly and professionally with patients regarding insurance benefits, Explanation of Benefits (EOBs), billing questions, and out-of-pocket expenses.

• Collect and process patient payments accurately.

• Maintain accurate patient demographics, insurance information, and account records in the electronic health record (EHR).

• Answer incoming calls, take messages, and respond to emails, text messages, and faxes promptly.

• Complete daily cash reconciliation, End-of-Day records, and bank deposits as assigned.

• Support patient account activities and help maintain positive patient relationships and retention.

• Keep the front desk and waiting area clean, organized, stocked, and professional.

• Complete bi-monthly inventory checks and maintain appropriate supplies, snacks, and supplements.

• Provide administrative and clerical support to keep clinic operations running efficiently.

• Attend required team meetings, training sessions, and company events.

• Protect sensitive patient and financial information and comply with HIPAA requirements and all company policies.

Qualifications

• High school diploma or equivalent required.

• Associate degree preferred.

• Previous healthcare, medical office, administrative, or customer service experience preferred.

• Excellent communication, customer service, and interpersonal skills.

• Ability to discuss billing, insurance coverage, and payment responsibilities professionally and confidently.

• Basic computer proficiency; experience with EHR systems, email, spreadsheets, and fax systems preferred.

• Strong organizational skills and attention to detail.

• Ability to multitask, prioritize responsibilities, and maintain accuracy in a fast-paced environment.

• Professional demeanor, dependable attendance, and a strong sense of accountability.

• Ability to handle confidential information responsibly.

• Willingness to learn, accept feedback, and follow established procedures.

• Successful completion of a criminal background check.

Clinic Operating Hours

Monday: 8:00 AM-5:00 PM
Tuesday: 8:00 AM-7:00 PM
Wednesday: 8:00 AM-1:00 PM
Thursday: 7:00 AM-5:00 PM
Friday: 8:00 AM-5:00 PM
Saturday: 8:00 AM-12:00 PM

Saturday Availability: Must be available to work approximately 2-3 Saturdays per month.

Employees are expected to arrive 15 minutes before their scheduled shift and accurately record all time worked.

Why You'll Love Working With Us

• $20 per hour

• Two weeks of paid training

• Paid time off, with increased accrual over time

• Scrubs provided

• Major medical, dental, and vision insurance

• Short-term and long-term disability coverage

• 401(k) with a 5% company match

• Employee discounts, including our Plus One benefit

• Tuition reimbursement

• Opportunities for career growth and advancement

• A supportive team environment within a growing healthcare organization

Work Environment and Physical Requirements

• Onsite clinical setting with regular patient interaction.

• Ability to sit, stand, walk, and move throughout the clinic during scheduled shifts.

• Ability to lift up to 25 pounds and perform fine motor tasks, with reasonable accommodation as applicable.

Equal Opportunity Employer

SynergenX | Low T Center | HerKare is an equal opportunity employer committed to maintaining a respectful, inclusive workplace. Employment decisions are made without discrimination based on any legally protected characteristic. Reasonable accommodations are available upon request.

AI Note-Taking Disclosure

We may use an AI-assisted tool during interviews for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate's qualifications, experience, and overall fit for the position.

Ready to Build Your Career With Us?

If you're dependable, organized, and ready to take on a professional role where attention to detail, accountability, and patient service matter, we'd love to hear from you!

Bring your work ethic, professionalism, and willingness to learn. We'll provide the training and support to help you succeed.