Inbound Operations Lead: Inventory & Returns

Princess Polly; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Princess Polly is seeking an Inbound Supervisor to oversee inbound logistics, 3PL operations, reverse logistics and quality control within our Columbus distribution center. You will coordinate deliveries, scheduling, receiving accuracy and KPI monitoring to ensure inventory accuracy and efficient workflow.

Responsibilities include managing returns, quality inspections, and process improvements, along with leading cross-functional teams and driving operational excellence in stock control and

Qualifications

• 2-3+ years' experience in Inventory, fulfilment, warehouse, or DC operations.
• Strong analytical and problem-solving skills, with ability to interpret stock trends and drive improvements.
• Knowledge of compliance, safety (WHS), and inventory management practices relevant to stock control.
• Excellent communication skills, both written and verbal, with the ability to engage and motivate a diverse team.

Responsibilities

• Coordinate inbound deliveries and appointments with logistics team, carriers and 3PL partner.
• Partner with warehouse to ensure timely and accurate receiving.
• Investigate receiving discrepancies and work with planning, vendors, carriers and 3PL to resolve issues.
• Monitor inbound KPIs such as on time delivery, dock to stock, appointment compliance, receiving accuracy.
• Communicate daily inbound priorities and exception to relevant internal stakeholders.
• Coordinate daily flow of customer returns into the distribution center.
• Monitor returns volumes and processing timelines to ensure returns are within SLA.
• Partner with QC to maintain a high standard of return to stock items.

Skills

Inventory operations

Team leadership

Data analysis

WMS experience

Excel & Shopify

Communication

Tools

WMS

Excel

Shopify

Google Suite

Inventory Planner

Job description

Princess Polly is seeking an Inbound Supervisor to oversee inbound logistics, 3PL operations, reverse logistics and quality control within our Columbus distribution center. You will coordinate deliveries, scheduling, receiving accuracy and KPI monitoring to ensure inventory accuracy and efficient workflow.

Responsibilities include managing returns, quality inspections, and process improvements, along with leading cross-functional teams and driving operational excellence in stock control and