Inbound Supervisor

Princess Polly; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Princess Polly is seeking an Inbound Supervisor to oversee inbound logistics, 3PL operations, reverse logistics and quality control within our Columbus distribution center. You will coordinate deliveries, scheduling, receiving accuracy and KPI monitoring to ensure inventory accuracy and efficient workflow.

Responsibilities include managing returns, quality inspections, and process improvements, along with leading cross-functional teams and driving operational excellence in stock control and

Qualifications

• 2-3+ years' experience in Inventory, fulfilment, warehouse, or DC operations.
• Strong analytical and problem-solving skills, with ability to interpret stock trends and drive improvements.
• Knowledge of compliance, safety (WHS), and inventory management practices relevant to stock control.
• Excellent communication skills, both written and verbal, with the ability to engage and motivate a diverse team.

Responsibilities

• Coordinate inbound deliveries and appointments with logistics team, carriers and 3PL partner.
• Partner with warehouse to ensure timely and accurate receiving.
• Investigate receiving discrepancies and work with planning, vendors, carriers and 3PL to resolve issues.
• Monitor inbound KPIs such as on time delivery, dock to stock, appointment compliance, receiving accuracy.
• Communicate daily inbound priorities and exception to relevant internal stakeholders.
• Coordinate daily flow of customer returns into the distribution center.
• Monitor returns volumes and processing timelines to ensure returns are within SLA.
• Partner with QC to maintain a high standard of return to stock items.

Skills

Inventory operations

Team leadership

Data analysis

WMS experience

Excel & Shopify

Communication

Tools

WMS

Excel

Shopify

Google Suite

Inventory Planner

Job description

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia's Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.

The Inbound Supervisor oversees inbound logistics, 3PL operations, reverse logistics, and quality control to ensure inventory moves efficiently and accurately through the distribution center. This role coordinates deliveries and receiving appointments, monitors inbound and returns KPIs, resolves inventory and receiving discrepancies, and partners with warehouses, carriers, vendors, customer service, QC, and 3PL teams to address operational issues.

The position also manages customer returns, ensures accurate inspection and grading of returned inventory, coordinates quality and compliance investigations, and supports vendor chargebacks and damaged/quality-fail inventory dispositions. Additionally, the Inbound Supervisor identifies process gaps, analyzes operational data, and supports continuous improvement initiatives focused on inventory accuracy, productivity, workflow efficiency, and customer experience.

• Coordinate inbound deliveries and appointments with logistics team, carriers and 3PL partner
• Partner with warehouse to ensure timely and accurate receiving
• Investigate receiving discrepancies and work with planning, vendors, carriers and 3PL to resolve issues
• Monitor inbound KPIs such as on time delivery, dock to stock, appointment compliance, receiving accuracy
• Communicate daily inbound priorities and exception to relevant internal stakeholders

Reverse Logistics

• Coordinate daily flow of customer returns into the distribution center
• Monitor returns volumes and processing timelines to ensure returns are within SLA
• Partner with QC to maintain a high standard of return to stock items. Ensure inventory is accurately inspected and graded
• Partner with customer service team on returns exceptions (missing, damaged, incorrect items)
• Identify trends in returns discrepancies and work cross functionally to improve overall returns rate

Quality Control Operations

• Investigate inventory discrepancies, vendor shipping shortages, and recurring customer return reasons
• Manage chargebacks and vendor non-compliance documentation when inbound shipments fail to meet our brand's strict packaging and product specifications.
• Coordinate final dispositions for damaged, returns, or quality-fail stock
• Partner with 3PL to conduct physical inspections shipments for fabric defects, stitching consistency, hardware functionality (zippers, snaps), sizing accuracy, and proper ticketing/packaging
• Identify opportunities to improve Inventory accuracy, productivity, workflow, and customer outcomes
• Use operational data, investigation findings, and team feedback to identify root causes and solutions
• Support the implementation of process, system, and workflow improvements
• Contribute to continuous improvement projects and provide practical floor-level insight

Capabilities & Experience

• 2-3+ years' experience in Inventory, fulfilment, warehouse, or DC operations
• Strength in team leadership, performance coaching, and cross-functional collaboration
• Experience with Warehouse Management Systems (WMS), Microsoft Excel, Shopify, Google Suite, Inventory Planner and communication tools to oversee and optimise Inventory processes
• Strong analytical and problem-solving skills, with the ability to interpret stock trends and drive process improvements
• Knowledge of compliance, safety (WHS), and inventory management practices relevant to stock control.
• Excellent communication skills, both written and verbal, with the ability to engage and motivate a diverse team

Qualities & Attributes

• Proactive and accountable
• Highly organised and detail-oriented
• Calm and solutions-focused under pressure
• Confident communicator and team supporter
• Data-driven and improvement-focused
• Customer-focused
• Leads by example
• Comfortable taking ownership and making decisions

3PL Team - Provide daily direction, coaching, task allocation, and support to maintain productivity and accuracy.

Planning & Merch - Coordinate inbound priority to support launches, marketing events and important replenishments

Orders Admin & Customer Experience - Resolve failed actions, stock issues, and urgent customer orders within required timeframes.

IT & Systems - Escalate and support the resolution of WMS, system, and technical issues impacting Inventory operations.

DC Leadership & HQ Teams - Support cross-functional initiatives, process improvements, and operational changes as required.