Inbound Operations Lead - Guest Experience

Target; Honolulu (HI); On-site; USD 36,000 - 61,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid time off

Paid holidays

Job summary

Target in Honolulu is seeking an Inbound Operations Team Leader to drive guest experience and efficient store operations. You will lead hourly team members, coordinate inbound deliveries, shelf readiness, and price accuracy to ensure products are ready for guests.

This role emphasizes coaching, scheduling, and performance feedback, with a focus on guest service, merchandise flow, and continuous improvement across the General Merchandise department.

Qualifications

• Guest service fundamentals and experience building a guest-first culture on your team.
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies.
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience
• Understanding sales goals and plans, and executing daily/weekly workload to deliver department and store sales goals and guest engagement
• Leading and sharing expertise in operations, freshness, accuracy and efficiency
• With guidance from your direct leader, establish clear goals and expectations and hold team members accountable to expectations
• With the guidance of your direct leader, utilize your workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader
• Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve any issues identified
• Enable a consistent experience for our guests by ensuring product is available for purchase
• Assist your direct leader in leading and following up on organizational and operational change
• With guidance and assistance from your direct leader, build a team of GM Experts from initial selection through onboarding and learning. Develop team members through ongoing training and direction by giving direction and providing feedback when validating work completion
• Demonstrate inclusivity by valuing diverse

Skills

Guest service fundamentals

Retail fundamentals

Workload planning

Team leadership

Job description

Target in Honolulu is seeking an Inbound Operations Team Leader to drive guest experience and efficient store operations. You will lead hourly team members, coordinate inbound deliveries, shelf readiness, and price accuracy to ensure products are ready for guests.

This role emphasizes coaching, scheduling, and performance feedback, with a focus on guest service, merchandise flow, and continuous improvement across the General Merchandise department.