Inbound Operations Lead - Guest Experience

Target; Falls Church (VA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid holidays

Paid vacation

Job summary

Target is seeking an Inbound Operations Team Leader in Falls Church, VA to drive guest experience and efficient operations on the General Merchandise team. You will lead hourly teammates, plan daily/weekly workloads, and ensure product availability while maintaining high safety and quality standards.

The role emphasizes coaching, performance feedback, and achieving department sales goals in a fast-paced retail environment. A high school diploma and customer-service focus are essential.

Qualifications

• High school diploma or equivalent.
• Retail or leadership experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver guest experience commitments and ensure staff understand and meet targets.
• Observe and provide feedback, holding team members accountable for guest experience and operations.
• Review metrics and identify opportunities to improve guest experience and sales outcomes.
• Lead and develop hourly team members through onboarding, training, and coaching.

Skills

Guest service fundamentals

Retail business fundamentals

Planning workload

Team leadership

Education

High school diploma or equivalent

Job description

Target is seeking an Inbound Operations Team Leader in Falls Church, VA to drive guest experience and efficient operations on the General Merchandise team. You will lead hourly teammates, plan daily/weekly workloads, and ensure product availability while maintaining high safety and quality standards.

The role emphasizes coaching, performance feedback, and achieving department sales goals in a fast-paced retail environment. A high school diploma and customer-service focus are essential.