Inbound Mortgage Loan Officer - Growth & Coaching

crosscountrymortgage; Kentucky; On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Inbound opportunities

Coaching & development

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

CrossCountry Mortgage is seeking a Consumer Direct Loan Officer in Cincinnati, OH to originate mortgage loans from a robust inbound pipeline while delivering an exceptional customer experience.

The role offers ongoing coaching, daily training reviews, and career growth opportunities in a performance-driven environment, with guidance from lenders, processors, and underwriters to maximize production and customer satisfaction.

Qualifications

• Active NMLS license or eligibility for licensure.
• 2+ years of mortgage loan origination experience.
• Experience converting inbound opportunities into funded loans.
• Experience in a consumer direct or call center mortgage lending environment.
• Skilled at applying feedback to enhance performance and achieve business objectives.
• Excellent consultative sales, objection-handling, and relationship-building skills.
• Excellent communication skills.

Responsibilities

• Respond to inbound and outbound inquiries from prospective borrowers.
• Educate customers on available loan products, interest rates, terms, and financing options.
• Assess applicants' financial situations, credit history, income, assets, and borrowing needs.
• Recommend loan solutions that align with customer goals and qualification requirements.
• Guide customers through the loan application process from initial contact through closing.
• Collect, review, and verify required documentation, including income, employment, and asset information.
• Maintain regular communication with borrowers regarding application status and outstanding requirements.
• Partner with loan processors, underwriters, and closing teams to facilitate loan approvals and closings.
• Ensure compliance with federal, state, and company lending regulations, policies, and procedures.
• Convert qualified leads to funded loans by providing a consultative and customer-focused sales experience.
• Manage a pipeline of mortgage loan applications and drive loans efficiently through the origination process.
• Meet or exceed individual production, conversion, and customer satisfaction goals.

Skills

NMLS license

2+ years origination

Inbound opportunities

Consumer direct

Feedback-driven

Consultative selling

Communication

Job description

CrossCountry Mortgage is seeking a Consumer Direct Loan Officer in Cincinnati, OH to originate mortgage loans from a robust inbound pipeline while delivering an exceptional customer experience.

The role offers ongoing coaching, daily training reviews, and career growth opportunities in a performance-driven environment, with guidance from lenders, processors, and underwriters to maximize production and customer satisfaction.