Inbound Mortgage Loan Officer – Consumer Direct

CrossCountry Mortgage; Cincinnati (AR); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Premium inbound opportunities

Ongoing coaching and development

Medical, dental, and vision insurance

401(k)

Paid time off

Job summary

CrossCountry Mortgage in Cincinnati, OH is seeking a Consumer Direct Loan Officer to originate mortgage loans from a robust pipeline of inbound leads while delivering an exceptional customer experience. This role is ideal for a sales professional who wants to elevate their consumer direct lending expertise in a dynamic, performance-oriented environment.

The Consumer Direct Loan Officer receives ongoing coaching, call reviews, and professional development opportunities designed to enhance sales

Qualifications

• Active NMLS license or eligibility for licensure.
• 2+ years of mortgage loan origination experience.
• Experience converting inbound opportunities into funded loans.
• Experience in a consumer direct or call center mortgage lending environment.
• Skilled at applying feedback to enhance performance and achieve business objectives.
• Excellent consultative sales, objection-handling, and relationship-building skills.
• Excellent communication skills.

Responsibilities

• Respond to inbound and outbound inquiries from prospective borrowers.
• Educate customers on loan products, interest rates, terms, and financing options.
• Assess applicants' financial situations, credit history, income, assets, and borrowing needs.
• Recommend loan solutions that align with customer goals and qualification requirements.
• Guide customers through the loan application process from initial contact through closing.
• Collect, review, and verify required documentation, including income, employment, and asset information.
• Maintain regular communication with borrowers regarding application status and outstanding requirements.
• Partner with loan processors, underwriters, and closing teams to facilitate loan approvals and closings.
• Ensure compliance with federal, state, and company lending regulations, policies, and procedures.
• Convert qualified leads to funded loans by providing a consultative and customer-focused sales experience.
• Manage a pipeline of mortgage loan applications and drive loans efficiently through the origination process.
• Meet or exceed individual production, conversion, and customer satisfaction goals.

Skills

Active NMLS license

Consultative sales

Relationship-building

Objection handling

Communication skills

Job description

CrossCountry Mortgage in Cincinnati, OH is seeking a Consumer Direct Loan Officer to originate mortgage loans from a robust pipeline of inbound leads while delivering an exceptional customer experience. This role is ideal for a sales professional who wants to elevate their consumer direct lending expertise in a dynamic, performance-oriented environment.

The Consumer Direct Loan Officer receives ongoing coaching, call reviews, and professional development opportunities designed to enhance sales