Consumer Direct Mortgage Originator

crosscountrymortgage; Arizona; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Inbound leads

Coaching & development

Medical/Dental/Vision

401(k)

PTO

Job summary

CrossCountry Mortgage, LLC is seeking a Consumer Direct Loan Officer to originate mortgage loans through a robust pipeline of inbound leads while delivering an exceptional customer experience. This role is ideal for a sales professional who wants to elevate their consumer direct lending expertise in a dynamic, performance-oriented environment.

The Consumer Direct Loan Officer receives ongoing coaching, call reviews, and professional development opportunities designed to enhance sales

Qualifications

• Active NMLS license or eligibility for licensure.
• 2+ years of mortgage loan origination experience.
• Experience converting inbound opportunities into funded loans.
• Experience in a consumer direct or call center mortgage lending environment.
• Skilled at applying feedback to enhance performance and achieve business objectives.
• Excellent consultative sales, objection-handling, and relationship-building skills.
• Excellent communication skills.

Responsibilities

• Respond to inbound and outbound inquiries from prospective borrowers.
• Educate customers on available loan products, interest rates, terms, and financing options.
• Assess applicants’ financial situations, credit history, income, assets, and borrowing needs.
• Recommend loan solutions that align with customer goals and qualification requirements.
• Guide customers through the loan application process from initial contact through closing.
• Collect, review, and verify required documentation, including income, employment, and asset information.
• Maintain regular communication with borrowers regarding application status and outstanding requirements.
• Partner with loan processors, underwriters, and closing teams to facilitate loan approvals and closings.
• Ensure compliance with federal, state, and company lending regulations, policies, and procedures.
• Convert qualified leads to funded loans by providing a consultative and customer-focused sales experience.
• Manage a pipeline of mortgage loan applications and drive loans efficiently through the origination process.
• Meet or exceed individual production, conversion, and customer satisfaction goals.

Skills

Active NMLS license or eligibility for

2+ years mortgage loan origination

Inbound to funded loans

Consumer direct / call center lending

Consultative sales / relationship

Excellent communication

Job description

CrossCountry Mortgage, LLC is seeking a Consumer Direct Loan Officer to originate mortgage loans through a robust pipeline of inbound leads while delivering an exceptional customer experience. This role is ideal for a sales professional who wants to elevate their consumer direct lending expertise in a dynamic, performance-oriented environment.

The Consumer Direct Loan Officer receives ongoing coaching, call reviews, and professional development opportunities designed to enhance sales