Inbound Legal Intake Specialist – High-Impact Calls

Lerner and Rowe; Albuquerque (NM); On-site; USD 26,000 - 28,000; Full time

Job summary

Lerner and Rowe Injury Attorneys in Albuquerque, NM is seeking an Intake Specialist. This role is sales-driven, focused on converting inbound leads into signed clients, and works with management to evaluate claims and guide prospects through sign-up.

This is a full-time, in-person position on a day shift from 9:00am to 5:00pm MST. Compensation ranges from $19 to $20 per hour, plus discretionary bonuses and benefits.

Qualifications

• 1–3 years of experience in sales, call center, customer service, or client-facing roles.
• Experience in a high-volume inbound sales environment strongly preferred.
• Law firm intake or legal call center experience is a plus.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary sales contact for inbound leads and inquiries.
• Evaluate potential cases using established qualification criteria.
• Confidently present next steps and close qualified prospects over the phone.
• Handle a high volume of inbound calls while maintaining conversion goals.
• Follow up with prospective clients via phone, email, chat, and text to drive sign-ups.
• Overcome objections and build urgency to secure commitments.
• Coordinate intake appointments with attorneys when needed.
• Maintain detailed and accurate records in the CRM system.
• Deliver a high-quality client experience that drives satisfaction and referrals.

Skills

Sales ability

Closing skills

Communication skills

Multitasking

Time management

Follow-up discipline

Persistance

Education

Bachelor’s degree

Job description

Lerner and Rowe Injury Attorneys in Albuquerque, NM is seeking an Intake Specialist. This role is sales-driven, focused on converting inbound leads into signed clients, and works with management to evaluate claims and guide prospects through sign-up.

This is a full-time, in-person position on a day shift from 9:00am to 5:00pm MST. Compensation ranges from $19 to $20 per hour, plus discretionary bonuses and benefits.