AZ Legal Intake Specialist – High-Impact Conversions

Lerner and Rowe; Tolleson (AZ); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Discretionary bonus opportunities

Benefits

Job summary

Lerner and Rowe Injury Attorneys is seeking an Intake Specialist for our Tolleson, AZ office. This full-time, in-person role focuses on converting inbound leads into signed clients within a fast-paced call center environment.

The candidate should have 1–3 years in sales or related roles, strong closing skills, and proficiency in managing multiple tasks while meeting conversion targets. Spanish preferred, English required. Competitive hourly pay with bonus opportunities.

Qualifications

• 1–3 years of experience in sales, call center, customer service, or client-facing roles.
• Experience in a high-volume inbound sales environment strongly preferred.
• Law firm intake or legal call center experience is a plus.
• Bachelor's degree preferred.

Responsibilities

• Serve as the primary sales contact for inbound leads and inquiries.
• Evaluate potential cases using established qualification criteria.
• Confidently present next steps and close qualified prospects over the phone.
• Handle a high volume of inbound calls while maintaining conversion goals.
• Follow up with prospective clients via phone, email, chat, and text to drive sign-ups.
• Overcome objections and build urgency to secure commitments.
• Coordinate intake appointments with attorneys when needed.
• Maintain detailed and accurate records in the CRM system.
• Deliver a high-quality client experience that drives satisfaction and referrals.

Skills

Sales ability

Closing skills

Performance-driven

Verbal communication

Written communication

Multitasking

Time management

Discretion

Education

Bachelor's degree preferred

Tools

CRM system

Job description

Lerner and Rowe Injury Attorneys is seeking an Intake Specialist for our Tolleson, AZ office. This full-time, in-person role focuses on converting inbound leads into signed clients within a fast-paced call center environment.

The candidate should have 1–3 years in sales or related roles, strong closing skills, and proficiency in managing multiple tasks while meeting conversion targets. Spanish preferred, English required. Competitive hourly pay with bonus opportunities.