Inbound Inventory Associate

Catbird; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Catbird is seeking an Inbound Inventory Associate in New York to coordinate inbound shipments, process returns, and manage daily inventory control tasks. Responsibilities include handling mail pickups, logging packages, scanning deliveries, performing cycle counts, and ensuring inventory accuracy.

The role requires attention to detail, strong communication, and the ability to use WMS/RM software. This on-site position supports receiving, picking, and shipping operations while maintaining a

Qualifications

• Strong attention to detail and accuracy with small items and counts.
• Excellent verbal and written communication skills.
• Proficient with Google Suite (Docs, Sheets, Gmail).
• Basic math and computer skills for inventory tasks.

Responsibilities

• Coordinate inbound shipments and daily mail pickups.
• Process returns and handle refunds; inspect returned goods.
• Perform daily cycle counts and inventory organization.
• Label, sort, and stage inventory; restock and track locations.
• Use WMS and RM systems to document movements and inquiries.
• Collaborate with Customer Support for repairs transfers and issue resolution.

Skills

Attention to detail

Communication skills

Google Suite

Math & computer skills

Physical ability to lift 30 lbs

Tools

WMS software

RM systems

Job description

Catbird is looking for an Inbound Inventory Associate to join our team. The ideal candidate will coordinate the distribution of inbound shipments, process all returns, and perform inventory control tasks.

Inbound

• Daily pickup of USPS mail from the mail room
• Maintain daily logs of incoming packages from all carriers
• Scan in, distribute, and notify Inventory Controllers and staff members of delivered mail/packages

Returns

• Process returns and upload documents
• Complete refund transactions of returned product
• Inspect returned product for damages and quantity discrepancies, and re‑route damaged product accordingly
• Use RM and WMS software systems fluently
• Respond to returns related inquiries in a timely manner
• Communicate problems in a clear, concise way to other departments via Slack
• Collaborate closely with members of the Customer Support team to ensure smooth transfer of repairs

Inventory

• Develop familiarity with the company’s product line
• Label, sort, and stage incoming product
• Restock and organize all inventory locations daily, including moving items to designated storage areas. May be required to squat, frequently bend, or utilize a step stool to retrieve stock located at various heights
• Perform daily cycle counts
• Investigate and resolve inventory discrepancies
• Ensure damaged goods are flagged and removed from inventory
• Work with the rest of the team to ensure inventory accuracy
• Support receiving, picking, and shipping teams with inventory related questions or issues
• Must be able to work independently
• Must keep a clean and organized work station
• Some tasks require the ability to stand for prolonged periods of time with occasional walking; while other tasks require the need to sit for 75% of your shift; you will need to use both hands and wrists for repetitive motion
• Promote a respectful environment through collaborative teamwork and maintaining personal ownership of results
• Willingness to support various teams to assist with operational needs
• Basic mathematical and computer skills required

• Works with a sense of urgency and responsibility
• Strong attention to detail, especially with small items and precise counts
• Strong verbal and written communication skills
• Strong problem-solving skills
• Proficient in Google Suite
• Able to lift boxes up to 30 lbs
• Maintains regular attendance and timeliness
• A love of jewelry and experience with either making jewelry or working for a jewelry company is a plus!