Inbound Inventory Associate

Catbird NYC; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Catbird NYC is seeking an Inbound Inventory Associate to join our team. The role coordinates inbound shipments, processes returns, and maintains inventory accuracy through daily cycle counts and restocking.

You will handle mail, scan and route deliveries, use RM and WMS systems, and collaborate with Customer Support to ensure smooth repairs transfers. A detail-focused, independent worker with strong Google Suite skills fits best.

Qualifications

• Basic mathematical and computer skills required.
• Ability to stand for extended periods and sit for part of shift.
• Must be able to work independently.
• Keep a clean and organized workstation.
• Strong attention to detail and precise counting.
• Proficient in Google Suite.

Responsibilities

• Daily pickup of USPS mail from the mail room.
• Maintain daily logs of incoming packages.
• Scan and distribute deliveries to Inventory Controllers.
• Process returns and upload documents.
• Inspect returned product for damages.
• Use RM and WMS software systems.
• Respond to returns inquiries promptly.
• Collaborate with Customer Support for repairs transfers.
• Develop familiarity with product line.
• Restock and organize inventory locations daily.
• Perform daily cycle counts.
• Investigate inventory discrepancies.
• Ensure damaged goods are flagged and removed.
• Support receiving, picking, and shipping teams.
• Promote teamwork and ownership.
• Must be able to work independently.

Skills

Attention to detail

Google Suite

Strong communication

Problem solving

Inventory awareness

Physical stamina

Team collaboration

Tools

WMS software

RM system

Job description

Catbird is looking for an Inbound Inventory Associate to join our team. The ideal candidate will coordinate the distribution of inbound shipments, process all returns, and perform inventory control tasks.

Key Responsibilities

Inbound

• Daily pickup of USPS mail from the mail room
• Maintain daily logs of incoming packages from all carriers
• Scan in, distribute, and notify Inventory Controllers and staff members of delivered mail/packages

Returns

• Process returns and upload documents
• Complete refund transactions of returned product
• Inspect returned product for damages and quantity discrepancies, and re-route damaged product accordingly
• Use RM and WMS software systems fluently
• Respond to returns related inquiries in a timely manner
• Communicate problems in a clear, concise way to other departments via Slack
• Collaborate closely with members of the Customer Support team to ensure smooth transfer of repairs

Inventory

• Develop familiarity with the company’s product line
• Label, sort, and stage incoming product
• Restock and organize all inventory locations daily, including moving items to designated storage areas. May be required to squat, frequently bend, or utilize a step stool to retrieve stock located at various heights
• Perform daily cycle counts
• Investigate and resolve inventory discrepancies
• Ensure damaged goods are flagged and removed from inventory
• Work with the rest of the team to ensure inventory accuracy
• Support receiving, picking, and shipping teams with inventory related questions or issues
• Must be able to work independently
• Must keep a clean and organized work station
• Some tasks require the ability to stand for prolonged periods of time with occasional walking; while other tasks require the need to sit for 75% of your shift; you will need to use both hands and wrists for repetitive motion
• Promote a respectful environment through collaborative teamwork and maintaining personal ownership of results
• Willingness to support various teams to assist with operational needs
• Basic mathematical and computer skills required

Our Ideal Candidate

• Works with a sense of urgency and responsibility
• Strong attention to detail, especially with small items and precise counts
• Strong verbal and written communication skills
• Strong problem-solving skills
• Proficient in Google Suite
• Able to lift boxes up to 30 lbs
• Maintains regular attendance and timeliness
• A love of jewelry and experience with either making jewelry or working for a jewelry company is a plus!