Inbound German Customer Support Specialist Remote

Klarstein; United States; Remote; USD 14,000 - 16,000; Full time

Benefits offered by this job

Team buildings

Candy & Coffee bar

Employee discounts

Multisport card

Bonuses on special occasions

Sick days

Bike subscription support

Job summary

Klarstein is seeking a German-speaking customer support specialist to handle inbound inquiries from Bratislava or remotely within Slovakia. You will assist customers with product information, orders, and returns, and manage listings on marketplaces.

Strong communication and a customer-first mindset are essential. The role offers opportunities to collaborate with multiple departments, participate in team events, and benefit from perks such as discounts and wellness programs.

Qualifications

• German language proficiency at C1 level.
• Excellent communication and customer service orientation.
• Fresh graduates welcome.
• Ability to work remotely from Slovakia if applicable.

Responsibilities

• Serve as the primary contact for our German-speaking customers via phone and email (inbound).
• Advise customers on our product portfolio, orders and returns process.
• Edit and route customer inquiries for Back Office.
• Manage consumer marketplaces (eBay, Amazon, etc.).
• Post-process and document customer inquiries; collaborate with internal teams.

Skills

German (C1)

English (C1)

Excellent communication

Customer-oriented

Team player

Negotiator

Education

Bachelor's degree

Master's degree

Higher professional education

Secondary education

Job description

Klarstein is seeking a German-speaking customer support specialist to handle inbound inquiries from Bratislava or remotely within Slovakia. You will assist customers with product information, orders, and returns, and manage listings on marketplaces.

Strong communication and a customer-first mindset are essential. The role offers opportunities to collaborate with multiple departments, participate in team events, and benefit from perks such as discounts and wellness programs.