Inbound Financial Support Specialist Columbus Accounts

Russell Tobin; Columbus (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Job summary

Russell Tobin is seeking a Jr. Account Representative in Columbus, OH to handle high-volume inbound calls from clients within a call center in the financial services sector. Recent grads welcome, with opportunities to gain experience in brokerage operations and digital platforms.

The role emphasizes delivering world-class customer service, staying calm under pressure, and collaborating with a team in a fast-paced environment. Competitive hourly pay and benefits are offered.

Qualifications

• College Degree OR 2–5 years of call center experience in financial services preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and stay calm under pressure.
• Professional, career-driven and committed to world-class customer service.

Responsibilities

• Respond to inbound client calls regarding brokerage accounts, cash management products, online and mobile platforms.
• Deliver accurate, efficient, and professional service while meeting performance metrics.
• Troubleshoot issues and provide effective solutions to improve the client experience.
• Maintain knowledge of brokerage operations, financial products, and digital service tools.
• Collaborate in a fast-paced, team-oriented environment.
• Adapt quickly to change and manage multiple priorities in a busy service center.

Skills

Communication

Problem solving

Multitasking

Customer service

Education

College degree

Job description

Russell Tobin is seeking a Jr. Account Representative in Columbus, OH to handle high-volume inbound calls from clients within a call center in the financial services sector. Recent grads welcome, with opportunities to gain experience in brokerage operations and digital platforms.

The role emphasizes delivering world-class customer service, staying calm under pressure, and collaborating with a team in a fast-paced environment. Competitive hourly pay and benefits are offered.