Inbound Enrollment Specialist: Compassionate Care Advocate

Thriveworks; Atlanta (GA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, Dental, Vision

Life Insurance

Paid time off

Employee Assistance Program (EAP)

Job summary

Thriveworks is seeking an Inbound Enrollment Specialist to turn inbound inquiries into appointments using empathetic, consultative sales. You’ll guide prospective clients through Thriveworks’ mental health services, close enrollment opportunities, and maintain high-quality customer interactions in a fast-paced environment.

The role offers a base salary of $40,000 plus potential $0–$20,000+ annual commissions, with comprehensive benefits and a focus on client-first care.

Qualifications

• Sales experience is required.
• Experience in inside sales or high-volume healthcare sales preferred.
• Strong verbal and written communication, empathy, and problem-solving abilities.

Responsibilities

• Convert inbound inquiries into scheduled appointments using consultative sales techniques.
• Build trust by understanding client needs and guiding enrollment decisions.
• Communicate Thriveworks' value and close enrollment opportunities.
• Overcome objections while maintaining a client-first approach.
• Navigate multiple systems and ensure HIPAA-compliant confidentiality.

Skills

Sales experience

Healthcare familiarity

Customer service

Communication skills

CRM experience

Tools

Salesforce

Google Workspace

Job description

Thriveworks is seeking an Inbound Enrollment Specialist to turn inbound inquiries into appointments using empathetic, consultative sales. You’ll guide prospective clients through Thriveworks’ mental health services, close enrollment opportunities, and maintain high-quality customer interactions in a fast-paced environment.

The role offers a base salary of $40,000 plus potential $0–$20,000+ annual commissions, with comprehensive benefits and a focus on client-first care.