Client Enrollment Specialist - Remote

Thriveworks; Atlanta (GA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, Dental, Vision

Life Insurance

Paid time off

Employee Assistance Program (EAP)

Job summary

Thriveworks is seeking an Inbound Enrollment Specialist to turn inbound inquiries into appointments using empathetic, consultative sales. You’ll guide prospective clients through Thriveworks’ mental health services, close enrollment opportunities, and maintain high-quality customer interactions in a fast-paced environment.

The role offers a base salary of $40,000 plus potential $0–$20,000+ annual commissions, with comprehensive benefits and a focus on client-first care.

Qualifications

• Sales experience is required.
• Experience in inside sales or high-volume healthcare sales preferred.
• Strong verbal and written communication, empathy, and problem-solving abilities.

Responsibilities

• Convert inbound inquiries into scheduled appointments using consultative sales techniques.
• Build trust by understanding client needs and guiding enrollment decisions.
• Communicate Thriveworks' value and close enrollment opportunities.
• Overcome objections while maintaining a client-first approach.
• Navigate multiple systems and ensure HIPAA-compliant confidentiality.

Skills

Sales experience

Healthcare familiarity

Customer service

Communication skills

CRM experience

Tools

Salesforce

Google Workspace

Job description

Inbound Enrollment SpecialistAbout ThriveworksThriveworks is a clinician-founded and led mental health provider offering therapy and psychiatry services both in person and online. With 340+ offices and more than 2,200 clinicians across the United States, Thriveworks is committed to making mental health care more accessible and helping people get the support they need.About the JobOur Center of Excellence is built on a culture of service excellence, and our Client Enrollment Specialists play a vital role in helping individuals begin their mental health journey. This consultative inside sales role combines empathy with sales skills to build trust, understand client needs, and guide prospective clients into care. If you enjoy meaningful conversations, thrive in a metrics-driven environment, and are passionate about helping others while earning uncapped commission, we'd love to meet you.CompensationThe base salary starts at $40,000 ($19.23/hour).In addition to base salary, Enrollment Specialists have the opportunity to earn $0–$20,000+ in annual commission, based on individual performance and achievement of established goals.ResponsibilitiesSales & EnrollmentConvert inbound inquiries into scheduled appointments through consultative sales techniques.Build trust quickly by understanding each prospective client's unique needs, concerns, and goals.Confidently guide prospective clients through the decision-making process using empathy, active listening, and solution-oriented conversations.Effectively communicate the value of Thriveworks' mental health services.Ask for the commitment and confidently close enrollment opportunities.Utilize proven sales techniques to overcome objections while maintaining a compassionate, client-first approach.Recommend alternative providers, appointment options, or services when the client's preferred choice is unavailable.Maximize conversion opportunities while ensuring each client receives an exceptional experience.PerformanceConsistently achieve or exceed sales and quality metrics including:Conversion Rate, Intakes, Appointment show rate, Revenue Contribution, QA, Scheduled adherence, and Productivity.RequirementsSales experience is required.Demonstrated success in a high-volume sales environment, preferably inside sales, phone sales, healthcare, digital health, or a similar industry.Proven ability to influence, persuade, overcome objections, and close sales.Strong customer service and call center experience required.Experience in mental health or healthcare preferred.Strong verbal and written communication skills.Exceptional listening, relationship-building, and problem-solving skills.Ability to communicate professionally and empathetically with a diverse range of clients.Strong attention to detail and organizational skills.Ability to multitask and navigate multiple systems while actively engaging with clients.High proficiency with Google Workspace, including Docs, Sheets, and Gmail.Experience with CRM platforms, particularly Salesforce, preferred.Ability to work independently while also contributing effectively to a team environment.Ability to adapt to a fast-paced, evolving organization and changing business needs.Must have a designated, quiet workspace that allows for client confidentiality and compliance with HIPAA requirements.Reliable high-speed internet connection and ability to meet the technology requirements of a remote call center environment.Center of Excellence (CoE) Hours of Operation: Monday–Friday, 8:00 am to 12 am EST; Saturday & Sunday, 8:00 am to 6:00 pm EST (subject to change).This is an FT position with benefits, ranging between 32 and 40 hours per week, depending on the business needs.BenefitsCompetitive compensation + commission opportunities401(k) with employer matchMedical, Dental, Vision, Life InsurancePaid time off and holidaysEmployee Assistance Program (EAP)Professional growth and advancement opportunitiesThriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.Interested in joining Team Thriveworks? We're thrilled to meet you!With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:Our recruiters and other team members will only email you from [e-mail] or an @thriveworks.com email address.Our recruiters and other team members may also contact you via text or phone to schedule an interview.A google meets interview invitation will be sent via email and will only come from an @thriveworks.com email address.Our interviews will take place over Google Meet (not Microsoft Teams, Zoom, or any other platform).We will never ask you to purchase or send us equipment.If you see a scam related to Thriveworks, please report it to [e-mail]. You can contact [e-mail] with any questions or concerns.Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment visa sponsorship, either now or in the future.By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.