Inbound Customer Service & Sales Specialist

Concentrix; Newton (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service / Inbound Sales Representative to join our Customer Service & Support team in North Carolina. You’ll handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs, using our CX and digital tools to deliver exceptional service.

You’ll work with global brands to meet performance targets, enhance customer loyalty, and contribute to revenue growth while growing your sales and service skills in a

Responsibilities

• Handle incoming calls, chats, and emails to assist customers.
• Resolve customer issues and provide accurate information to meet client needs.
• Recommend products or services that align with customer needs and client goals.

Job description

Concentrix is seeking a Customer Service / Inbound Sales Representative to join our Customer Service & Support team in North Carolina. You’ll handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs, using our CX and digital tools to deliver exceptional service.

You’ll work with global brands to meet performance targets, enhance customer loyalty, and contribute to revenue growth while growing your sales and service skills in a