Inbound Customer Service & Sales Specialist

Allstate Luis Mangandi Agency; Anchorage (AK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

Mon-Fri Schedule

Job summary

Luis Mangandi Allstate Agency in Anchorage is seeking a motivated, customer-focused professional to assist existing clients, provide exceptional service, and identify new sales opportunities. The role focuses on inbound calls, building relationships, and cross-selling rather than cold outreach.

On-site Monday through Friday, 8:30 AM–5:30 PM Alaska Time, you'll maintain records, handle policy changes, billing, renewals and claims questions, and collaborate with the team to meet agency goals.

Qualifications

• Active Alaska Property & Casualty or Personal Lines license is required.
• Excellent communication and customer service skills.
• Experience with inbound sales and cross selling is preferred.

Responsibilities

• Answer inbound calls and service existing insurance accounts.
• Identify cross selling opportunities and generate new business.
• Conduct customer insurance reviews and recommend appropriate coverage.
• Assist with policy changes, billing, renewals, and claims questions.
• Prepare quotes and help customers understand their options.
• Occasionally follow up with prospective customers and sales leads.
• Maintain accurate records and provide excellent customer service.
• Collaborate with the team to achieve agency goals.

Skills

Customer service

Inbound sales

Cross-selling

Communication

Bilingual English and Spanish

Education

Insurance license Alaska Property & Casualty or Personal Lines

Job description

Job Description

Join the Luis Mangandi Allstate Agency in Anchorage! We're looking for a motivated, customer-focused professional to assist existing clients, provide exceptional service, and identify new sales opportunities. This position focuses primarily on inbound calls, building customer relationships, and generating business through cross selling rather than cold calling. Enjoy a supportive team environment with opportunities for professional growth.

Benefits

• Paid Time Off (PTO)###
• Mon-Fri Schedule###

Responsibilities

Answer inbound calls and service existing insurance accounts.

Identify cross selling opportunities and generate new business.

Conduct customer insurance reviews and recommend appropriate coverage.

Assist with policy changes, billing, renewals, and claims questions.

Prepare quotes and help customers understand their options.

Occasionally follow up with prospective customers and sales leads.

Maintain accurate records and provide excellent customer service.

Collaborate with the team to achieve agency goals.

Requirements

Active Alaska Property & Casualty or Personal Lines insurance license required.

Excellent communication and customer service skills.

Comfortable with inbound sales and cross selling.

Organized, dependable, and punctual, with the ability to work on-site Monday through Friday, 8:30 AM to 5:30 PM Alaska Time.

Previous insurance experience preferred.

Bilingual English and Spanish is a plus.