Inbound Customer Service Representative (WFH)

Rotech Healthcare; Murray (KY); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare company as an Inbound Customer Service Representative. This role involves assisting patients with CPAP resupply, ensuring accurate order intake, and providing technical support. Enjoy a starting pay of $15.50/hr with potential bonuses and work-from-home flexibility after training. Ideal candidates will have strong communication skills, a high school diploma, and experience in customer service or healthcare.

Benefits

Generous paid time off

Health insurance options

401k

Employee discounts

Bonuses

Qualifications

• 1-3 years of related experience, preferably in healthcare or customer service.
• Knowledge of medical billing and insurance policies preferred.

Responsibilities

• Assist Sleep Therapy patients with CPAP resupply and order intake.
• Provide basic technical support for CPAP equipment.
• Educate patients on CPAP supplies.

Skills

Communication

Problem Solving

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join Our Team as an Inbound Customer Service Representative (WFH) at Rotech Healthcare

Apply now for the Inbound Customer Service Representative (WFH) role at Rotech Healthcare.

This salary range is provided by Rotech Healthcare. Your actual pay will depend on your skills and experience — discuss with your recruiter for more details.

Base Pay Range

$15.50/hr - $15.50/hr

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead more comfortable and productive lives by engaging them in their care and empowering them to manage their health at home. Rotech offers high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For more information, visit our company homepage at Rotech.com.

Overview and Responsibilities

We are seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in Murray. This role involves assisting Sleep Therapy patients with CPAP resupply, ensuring accurate order intake, verifying patient details, and providing basic sleep coaching and equipment maintenance guidance. You will be the first contact for CPAP resupply customers.

Compensation and Schedule

Starting at $15.50 per hour plus a monthly bonus potential, with unlimited earning opportunities. Work hours are Monday to Friday, 8:30 am - 5 pm. After successful in-office training and meeting performance expectations, this position offers work-from-home flexibility with management approval.

Essential Duties

• Advocate for patients, resolving questions or concerns
• Collect and input patient data into our system
• Verify products and services details
• Stay informed on current healthcare regulations and company offerings
• Identify and resolve issues promptly
• Make outbound calls to gather patient information
• Manage initial patient intake and related paperwork
• Process tickets for timely order fulfillment
• Ensure attendance and punctuality
• Provide basic technical support for CPAP equipment
• Educate patients and staff on CPAP supplies
• Utilize proprietary systems for data accuracy and quality control
• Perform additional duties as assigned

Qualifications

• Background check and drug screening
• Basic computer, internet skills, and typing proficiency
• Valid driver's license with a clean record (if applicable)
• High school diploma or GED
• 1-3 years of related experience, preferably in healthcare or customer service
• Knowledge of medical billing, billing reimbursement, and insurance policies (preferred)
• Understanding of DME/HME and medical terminology
• Strong communication skills in English
• Ability to multitask, organize, and solve problems independently

Physical and Technical Requirements

• Lift at least 10 lbs
• Close vision for reading small print
• Sitting, standing, walking, talking, listening
• Proficiency with email, internet, and Microsoft Office applications

Benefits

We offer generous paid time off, holidays, overtime pay, bonuses, employee discounts, health insurance options, 401k, and more. For a full list of benefits, visit our website.

Interested candidates are encouraged to submit their resumes. We review applications regularly and contact qualified applicants. All positions are posted for at least 5 days and remain open until filled. We are an equal opportunity employer committed to diversity and inclusion.