WFH Client Service Rep - $250 bonus after training

NexRep; Miramar (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Remote Customer Service Representative, where you can work from home and set your own schedule. This fulfilling role allows you to make a positive impact by helping patients receive care from their loved ones. You will be answering calls for a client providing payroll services in Medicaid programs, ensuring caregivers are compensated for their valuable services. With flexible hours and the opportunity to work between 30-35 hours weekly, this position is perfect for those who thrive in a supportive and dynamic environment.

Qualifications

• At least one year of customer service experience required.
• Strong computer skills and troubleshooting abilities.

Responsibilities

• Answer incoming calls with compassion and professionalism.
• Assist with enrollment and payroll-related inquiries.

Skills

Customer Service Experience

Communication Skills

Empathy

Attention to Detail

Multitasking

Tools

Windows 10 or 11

High-speed Wired Internet

Dual Monitors

Webcam

Job description

Title : Remote Customer Service Representative

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work-from-home opportunity may be just what you’re looking for.

As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for individuals in self-directed Medicaid programs. These programs allow Medicaid patients to hire their preferred caregivers, and this client facilitates the payments, ensuring caregivers are compensated for their services.

This remote, flexible role pays independent contractors $13 per hour.

Essential Functions

1. Answer incoming calls from patients and caregivers with compassion and professionalism, responding to questions and providing important information.
2. Make outbound calls to patients and caregivers.
3. Assist with enrollment, program applications, and system setup.
4. Retrieve information to support payroll-related inquiries.
5. Utilize de-escalation techniques when supporting upset or frustrated callers.
6. Guide and direct caregivers and patients to resolve issues effectively.
7. Document information and outcomes as needed.

About You

To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to troubleshoot when necessary. Additionally, you should possess:

• Empathy, patience, and a friendly demeanor at all times.
• The ability to handle sensitive calls and de-escalate emotionally charged situations.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• The ability to multitask and adapt in a fast-paced environment.
• A focus on quality and a desire to resolve issues on the first call whenever possible.
• Comfort working with numbers and discussing financial matters.

To be a Customer Service Representative, you will need:

• A computer meeting these criteria :

• Operating System : Windows 10 or 11 (Macs and Chromebooks are not supported)
• Memory : 8GB of RAM
• CPUs (Processor) : 6 cores
• Hard Drive : At least 500MB of free space
• Sound : Sound card (standard on most computers)
• Up-to-date antivirus software
• Access to high-speed, wired internet (Wi-Fi or satellite not supported)
• Dual monitors
• A webcam for certification purposes

Where NexRep Contracts

NexRep contracts with individuals in 31 states. The states not currently included are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not contract outside the U.S.

Flexible Hours of Operation

As a Customer Service Representative, you’ll enjoy flexible scheduling through a self-scheduling platform, within the client’s hours of operation.

Hours are Monday through Saturday, 8:00 AM to 8:00 PM ET. Contractors are expected to work between 30-35 hours weekly, with some hours on Mondays and Fridays being especially busy. If you prefer fewer than 30 hours or not working on those days, you may choose a different opportunity within the NexRep Marketplace.

Pay and Perks

This role offers flexible pay and benefits. Additional details will be provided during the application process.