Inbound Customer Service Representative - Bilingual Japanese (Work at Home)

Wyndham Destinations; Orlando (FL); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the vacation ownership sector is seeking a Bilingual Japanese Inbound Customer Service Representative. This exciting work-from-home position offers paid training and the opportunity to assist customers with their financial inquiries. Join a vibrant team where your contributions will enhance the vacation experiences of travelers worldwide. The role emphasizes customer service excellence, requiring fluency in both English and Japanese, along with a solid background in call center operations. If you are passionate about helping others and thrive in a dynamic environment, this could be the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Paid Time Off

Employee Assistance Program

Wellness Program

Life and Accident Coverage

Disability Insurance

Flexible Spending Accounts

Qualifications

• Fluency in English and Japanese is a must for this role.
• Two years of customer service experience is required.

Responsibilities

• Respond to owner inquiries regarding financial account status.
• Provide excellent customer service while taking payments on accounts.

Skills

Customer Service

Bilingual (English and Japanese)

Math Aptitude

Typing (30 wpm)

Education

High School Diploma or G.E.D.

Some College Education

Tools

Microsoft Word

Microsoft Excel

Job description

Inbound Customer Service Representative - Bilingual Japanese (Work at Home)

Pay Competitive

Location: Orlando, Florida

Employment type: Full-Time

Job Description

• Req#: R-67983

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Wyndham Destinations is currently seeking qualified candidates for the position of Bilingual Japanese Inbound Customer Service Representatives. This is a work from home call center position that provides paid training.

How You'll Shine
Wyndham Consumer Finance is the finance organization that performs lending and servicing operations for Wyndham Destinations. We offer innovative financing of lifetime vacations, delivering best-in-class servicing, and generate exceptional value in an environment where associates can thrive and excel.

Our team seeks candidates with customer service experience within a call center environment. The Inbound Contact Center Representative is responsible for responding to owner inquiries regarding the financial status of their accounts as well as taking payments on accounts while providing excellent customer service and answering 70% of calls within 60 seconds. Each team member plays an integral part in achieving the department goals.

What You'll Bring

• High school diploma or G.E.D. equivalent
• Must be fluent in English and Japanese
• Two years customer service experience
• Working knowledge of Microsoft Word and Excel
• Good math aptitude and ability to type 30 wpm.
• Training and Post Training Monday - Friday

Preferred Qualifications:

• Some college education
• Two years call center and financial experience

Work from Home Requirements:

The Internet Service Provider (ISP) must provide the following:

• Dedicated high speed internet connection (DSL or Cable only)
• Minimum of 10 Mbps – Download
• Minimum of 2 Mbps – Upload

High Speed Modem:

• Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
• Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office: Must be a dedicated & private room away from general living space, free from noise and distractions.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

About the company

Wyndham Destinations is an American timeshare company. Wyndham Destinations, headquartered in Orlando, Florida, operates several hotel brands around the world.