Disaster Relief Call Center Representative

MCI; Edmond (OK); Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated Disaster Relief Call Center Representatives to provide exceptional customer service during critical times. This part-time, remote role allows you to make a meaningful impact by assisting clients with their inquiries and ensuring a positive experience. Ideal candidates will be energetic and adaptable, thriving in a fast-paced environment while demonstrating strong problem-solving skills. Join a supportive team that values your contributions and offers opportunities for career growth, all while working from the comfort of your home.

Benefits

Paid Time Off

Health Coverage

Retirement Plans

Paid Training

Incentives

Disability Insurance

Life Insurance

Career Growth Opportunities

Qualifications

• Must be 18+ years old and possess a high school diploma or equivalent.
• Excellent communication skills and customer service orientation are essential.

Responsibilities

• Assist customers with service inquiries and improve their experience.
• Utilize service techniques and escalate issues as needed.

Skills

Communication Skills

Problem-Solving

Customer Service Orientation

Typing Speed (20+ WPM)

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows

Job description

Disaster Relief Call Center Representative

Join to apply for the Disaster Relief Call Center Representative role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

JOB TYPE: Part-Time

PAY TYPES: Hourly + Bonus

APPLICATION DETAILS: No Resume Required, Entry-Level

MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

What does a Hurricane Relief Agent do? We enhance the customer experience by providing exceptional solutions to simple requests, applying customer service techniques, and learning our account management systems during a challenging time.

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer experience
• Utilize our service techniques and systems
• Escalate dissatisfaction to proper channels

You should be confident, engaged, team-oriented, dedicated, and bring a positive attitude daily.

Candidate Qualifications

We encourage motivated, energetic, and confident applicants to apply. Ideal candidates are highly motivated, energetic, and dedicated.

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer service-oriented (empathetic, responsive, patient)
• Ability to multi-task and stay focused
• Team player with strong interpersonal skills
• Adaptable to fast-paced environments

Conditions of Employment

Must be authorized to work in the country. Willing to undergo background/security checks and drug screening. Job offers are contingent on these results.

Compensation and Benefits

We offer competitive pay based on experience, with various benefits including paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical Requirements

This role is largely sedentary, involving sitting/standing for long periods, using a computer and phone. Occasional movement and lifting up to 40 pounds may be required.

Equal Opportunity and Diversity

We embrace diversity and are committed to providing a discrimination-free workplace. We consider qualified applicants regardless of protected characteristics and provide reasonable accommodations as required by law.