Remote Call Center Representative (Manitoba)

Lensa; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for remote customer service roles. As a Call Center Representative, you will engage with customers across the country, providing top-notch support and resolving inquiries. This entry-level position offers comprehensive training, allowing you to thrive in a fast-paced environment while developing your skills in customer service and sales. With a focus on teamwork and a positive outlook, you'll be part of a dynamic company that values your contributions and offers growth opportunities. Join us and make a difference in customer experiences!

Benefits

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Retirement Savings Programs

Career Growth Opportunities

Casual Dress Code

Qualifications

• Must be 18 years or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Handle inbound customer inquiries and troubleshoot basic technical issues.
• Interact with customers to resolve support issues and sell products.
• Ensure first call resolution through effective call handling.

Skills

Customer Service

Technical Support

Sales Skills

Problem Solving

Conflict Resolution

Communication Skills

Multi-tasking

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

Remote Call Center Representative (Manitoba)

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Position Overview

MCI is looking for Manitoba-based work-at-home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers in adding or removing products and services.

All it takes to get started is to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband connection.

Position Responsibilities

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and sales interactions. You will interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a top-tier customer experience. You should be confident, fully engaged, a team player, and bring a positive, enthusiastic outlook to work daily.

Our entry-level Contact Center Representatives are responsible for:

• Listening to customers, understanding their needs, and resolving issues
• Utilizing systems and technology to complete account management tasks
• Recognizing sales opportunities and applying sales skills to upgrade
• Explaining and positioning products and processes with customers
• Escalating customer dissatisfaction appropriately to managerial teams
• Ensuring first call resolution through problem-solving and effective call handling

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT?

MCI provides world-class training to all new employees, so positive, driven, and confident applicants are encouraged to apply. Ideal candidates are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows OS
• Highly reliable with good attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Thrives in a fast-paced, changing environment
• Excellent interpersonal skills and relationship-building ability

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe your hard work deserves recognition and reward. Starting compensation is based on experience, with a variety of benefits and incentives, including:

• Paid Time Off and holidays
• Incentives & rewards like cash bonuses, electronics, vacations, and cars
• Health benefits: medical, dental, vision (full-time after 90 days; all employees after 30 days)
• Retirement savings programs
• Disability and life insurance options
• Career growth opportunities
• Paid training
• Engaging, team-oriented culture
• Casual dress code

MCI tailors benefits to fit diverse needs across locations, rewarding effort and fostering growth.

If you're ready to join a company that recognizes your contributions and supports your growth, apply today!

Physical Requirements

This role operates in a professional office environment. It is largely sedentary, requiring long periods of sitting/standing while using a computer and headset. Occasional movement around the office, reaching, lifting up to 40 pounds, and operating office equipment may be required.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based

• Willing to submit to background/security investigations and drug screening where applicable

REASONABLE ACCOMMODATION

We provide reasonable accommodations for qualified applicants with disabilities, per ADA guidelines. Contact Human Resources for assistance.

EQUAL OPPORTUNITY EMPLOYER

We embrace diversity and are committed to a work environment free from discrimination and harassment. All employment decisions are based on merit and qualifications, regardless of protected characteristics. We consider qualified applicants with criminal histories in accordance with laws.

About MCI (parent company)

MCI creates industry-leading solutions for CX and DX challenges, specializing in BPO, staff augmentation, contact center services, and IT services. Recognized as Iowa's fastest-growing company in 2019, MCI operates multiple facilities across North America and employs over 10,000 professionals, serving diverse clients in various sectors.