Inbound Customer Service Representative

Bennetts Company; Tucson (AZ); On-site; USD 38,000 - 45,000; Full time

Job summary

Bennetts Company in Tucson, AZ is seeking a customer service representative to handle inbound calls and address customer concerns. You will build strong relationships by listening carefully and delivering practical solutions aligned with business goals.

The role emphasizes responsive service, accurate documentation, and timely follow-up to ensure high customer satisfaction in a fast-paced environment.

Qualifications

• Strong communication and active listening skills.
• Ability to troubleshoot issues and resolve requests efficiently.
• Detail-oriented in documenting customer interactions.

Responsibilities

• Answer inbound customer calls with courteous service.
• Identify issues, troubleshoot, and resolve requests.
• Document interactions and maintain accurate case information.
• Escalate complex matters when needed and follow up.

Skills

Excellent communication

Customer-focused mindset

Problem-solving abilities

Documentation & record-keeping

Tools

Support tools (CRM)

Job description

to support customer satisfaction through effective handling of inbound calls and resolution of customer concerns. The role is focused on building strong customer relationships, adapting to diverse customer needs, and delivering practical solutions aligned with business goals.

Key Duties

• Answer inbound customer calls and provide responsive, courteous service.
• Identify issues, troubleshoot problems, and resolve requests efficiently.
• Document customer interactions and maintain accurate case information.
• Escalate complex matters when needed and coordinate follow-up.
• Ensure customer satisfaction by meeting quality expectations.

Qualifications & Skills

• Strong communication skills with a customer-focused mindset.
• Ability to problem-solve and handle varying customer situations.
• Comfort using support tools and documenting outcomes accurately.
• Adaptability, patience, and professionalism in fast-paced environments.