Inbound Customer Service Associate - 1st Shift + Benefits

TTI Consumer Power Tools, Inc.; United States; On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation

Holidays

Job summary

TTI Power Equipment is hosting an onsite job fair for Customer Service Associates in Anderson, SC. The role supports the Customer Engagement Department on 1st shift, with a starting pay of $16.00/hr and a robust benefits package.

Responsibilities include handling inbound calls, verifying warranty coverage, guiding customers, and processing orders while maintaining high service standards. Weekend work is required and Microsoft Word/Excel proficiency is expected.

Qualifications

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Stress management

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

TTI Power Equipment is hosting an onsite job fair for Customer Service Associates in Anderson, SC. The role supports the Customer Engagement Department on 1st shift, with a starting pay of $16.00/hr and a robust benefits package.

Responsibilities include handling inbound calls, verifying warranty coverage, guiding customers, and processing orders while maintaining high service standards. Weekend work is required and Microsoft Word/Excel proficiency is expected.