Customer Service Associate — Onsite Interview Oct 15

Techtronic Industries - TTI; Anderson (SC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation

Holidays

Job summary

TTI Power Equipment in Anderson, SC is seeking Customer Service Associates to join its Customer Engagement Department. The role involves handling inbound calls, warranty and service inquiries, order entry, pricing, and assisting customers in locating parts and repair options.

1st shift is Monday–Friday, 9:00 am–6:00 pm. Starting pay is $16.00 per hour, with a benefits package including tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.

Qualifications

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company’s policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Communication skills

Call center experience

Phone skills

Verbal communication

Written communication

MS Word

MS Excel

Education

High School diploma or equivalent

Tools

Access

Job description

TTI Power Equipment in Anderson, SC is seeking Customer Service Associates to join its Customer Engagement Department. The role involves handling inbound calls, warranty and service inquiries, order entry, pricing, and assisting customers in locating parts and repair options.

1st shift is Monday–Friday, 9:00 am–6:00 pm. Starting pay is $16.00 per hour, with a benefits package including tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.