TTI Customer Service Job Fair - Thursday, October 15th

TTI Group; Anderson, Northern (SC, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision

Vacation & holidays

Job summary

TTI Power Equipment in Anderson, SC is hiring a Customer Service Associate for 1st shift. You will handle inbound calls, verify warranty coverage, and guide customers on service options. Weekends required and on-site at our Anderson office.

The role offers competitive pay starting at $16.00/hr with a comprehensive benefits package including tuition assistance, 401(k), medical/dental/vision coverage, and paid vacation/holidays.

Qualifications

• High School education or equivalent required.
• Minimum one year in customer service, call center, or related field with inbound calls.
• Strong written and verbal communication skills.
• Ability to handle irate callers in high-stress situations.
• Proficient with Word and Excel; Access is a plus.
• Weekend work required.

Responsibilities

• Respond to consumer, service center & distributor calls about policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide guidance on warranty and non-warranty service.
• Resolve issues for ASC or consumers while enforcing policy.
• Provide locations to purchase parts and receive repair service.
• Enter orders, provide pricing and stock status to customers.

Skills

Customer service

Call center

Written communication

Verbal communication

Phone skills

Microsoft Word

Excel

Ability to handle irate callers

Education

High School or equivalent

Tools

Microsoft Word

Excel

Access (plus)

Job description

**Job Description:**TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, October 15th We are currently hiring Customer Service Associates to work in our Customer Engagement Department. Please submit your application prior to the career fair to speed up the process. We will be doing interviews and extending offers while you are onsite at the event. **Location:**100 Innovation Way, Anderson, SC 29621 **When:**Thursday, October 15th (10am - 2pm) Please see the following job description for the positions we are hiring for. TTI Power Equipment has openings in its Anderson, SC office for **Customer Service Associate** on 1st shift**.** We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays. **Shift Hours:****1st Shift: Monday – Friday, 9:00 am – 6:00 pm** **Pay:****Starting at $16.00/hr** **REQUIREMENTS**:* High School Education or equivalent.* Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.* Strong written and verbal skills.* Ability to communicate well with callers using a clear understanding voice.* Ability to professionally handle irate callers and high stress situations.* Excellent phone skills.* Ability to satisfy consumers and end users with minimal request for management intervention.* Proficient with Microsoft Word and Excel, Access would be a plus.* Weekend work required. **RESPONSIBILITIES:*** Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.* Verify and authorize warranty coverage for all callers.* Provide helpful direction to callers dealing with warranty & non-warranty service.* Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.* Provide callers with location to purchase parts & receive repair service.* Work with internal customers on warranty claims, stock issues, lost or damaged freight.* Enter orders, provide pricing and stock availability and status of order to all customers.* Other duties as assigned.