Inbound Customer Service Agent - Consumer Relations (Remote)

Lensa; Columbus (OH); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Remote Consumer Advocate to join their dynamic team. In this role, you will resolve escalated customer service issues, ensuring a positive experience for consumers. With a focus on effective communication and problem-solving, you will collaborate with various departments to advocate for customer satisfaction. This position offers the chance to work from home while enjoying a supportive culture that values diversity and inclusion. If you are passionate about helping others and thrive in a fast-paced environment, this is the perfect opportunity for you!

Benefits

Paid on-the-job training

Work-from-home opportunities

Paid time off

Medical, dental, vision benefits

401(k) program with company match

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Qualifications

• 1+ year of Call-Center experience required.
• 2+ years in Escalated Customer Service preferred.

Responsibilities

• Resolve escalated customer concerns via phone, email, or text.
• Coordinate with internal departments to ensure customer satisfaction.

Skills

Customer Service

Conflict Resolution

Communication Skills

Problem-Solving

Organizational Skills

Education

High School Diploma or GED

Tools

Call Center Software

Multiple Applications Navigation

Job description

Inbound Customer Service Agent - Consumer Relations (Remote)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, GE Appliances, a Haier company, is seeking professionals. Apply via Lensa today!

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent – Consumer Relations (Remote)

Location

USA, Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

Job Description

How You'll Create Possibilities

As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues, creating an outstanding quality service experience for GE Appliance consumers. You will advocate with multiple internal departments for reasonable and satisfactory resolutions. This is an excellent opportunity for those wanting to positively impact the owner's experience and start an exciting career!

Responsibilities include:

• Resolving escalated customer concerns, including capturing all facts, following outlined steps, data management, and responding to inquiries.
• Following up with customers via phone, email, or text to resolve appliance-related concerns and closing cases successfully.
• Finding creative solutions and negotiating concessions in the best interest of customers and GE Appliances.
• Coordinating with stakeholders like zones, dispatchers, technicians to resolve issues.
• Gathering information, surfacing concerns, and suggesting resolutions to team leaders.
• Completing consumer reviews for satisfaction before case closure.
• Meeting work schedule demands with integrity and adherence to policies.

Position Requirements

What You'll Bring to Our Team

• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Effective communication in English
• Excellent written & verbal skills
• Moderate to advanced computer skills; navigating multiple applications
• Exceptional organizational skills and multitasking ability
• Experience working from home (preferred)

Soft Skills

• Passion for helping customers and problem-solving
• Flexibility and ability to work independently
• Active listening and questioning skills
• Conflict resolution, negotiation, and time management skills
• Adaptability, critical thinking, teamwork, and empathy

Remote Work Environment Requirements

• Subject to business needs; otherwise, a standard office setup
• Reliable internet with Ethernet connection (no Satellite, Pre-paid, or DSL)
• Internet Speed: Ping 50 Mbps or lower, Download 50 Mbps or higher, Upload 15 Mbps or higher

Our Culture

We emphasize our People and Culture through our Zero Distance philosophy, fostering inclusion, diversity, engagement, and belonging. We value every voice, strengthen communities, and aim for a workforce that reflects the diversity we serve. We offer flexible work arrangements to support work-life balance. GE Appliances is an Equal Opportunity Employer and participates in E-Verify. For accommodations, contact [e-mail].