Inbound Customer Service Agent-Bodewell (Remote)

Lensa; Columbia (SC); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as an Inbound Customer Service Agent, where you'll provide exceptional support to customers of a leading appliance company. This role offers the chance to work from home while assisting customers with their inquiries and ensuring their satisfaction. With a focus on sales and service, you'll engage with customers, resolve issues, and contribute to a culture that values diversity and inclusion. Enjoy a comprehensive benefits package and opportunities for career growth in a supportive environment that celebrates your contributions. Your journey toward a fulfilling career starts here!

Benefits

Paid on-the-job training

Work-from-home opportunities

No weekend shifts

Paid time off

Medical, dental, vision benefits

401(k) program with company match

Short-term and long-term disability

Life insurance

Tuition reimbursement

Gym membership reimbursement

Qualifications

• 1+ year of customer service or sales experience required.
• Strong initiative and follow-through to resolve owner issues.

Responsibilities

• Provide direct support to GE Appliances Owners with a focus on sales and service.
• Drive owner-focused solutions for customer issues through calls, emails, and chats.

Skills

Customer Service Experience

Sales Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Education

High School Diploma

Tools

MS Office Suite

Windows-based Programs

Job description

Inbound Customer Service Agent-Bodewell (Remote)

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, GE Appliances, a Haier company, is seeking professionals. Apply via Lensa today!

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

The work shift will be: 4x10 4 (days a week) x10 (hours a day) Monday, Wednesday, Thursday, Friday, 8:30 AM to 7:00 PM (CST), (Tuesday & weekends off).

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent-Bodewell (Remote)

Location

USA, Memphis, TN; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

How You'll Create Possibilities

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals, and minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.

• Shift: 4x10 4 (days a week) x10 (hours a day) Monday, Wednesday, Thursday, Friday, 8:30 AM to 7:00 PM (CST), (Tuesday & weekends off).
• Base rate of $15.00/hour+ incentives based on quality scores - paid weekly.
• 9-week full-time training: 4x10 4 (days a week) x10 (hours a day) Monday, Wednesday, Thursday, Friday, 8:30 AM to 7:00 PM (CST), (Tuesday & weekends off). Attendance during training is mandatory.
• Post-training schedule: same as training schedule.
• Participate in a shift bid twice a year to change schedules within business hours of 7am-7pm CST.

After 9 weeks of training, you will use multiple Windows-based programs and applications to:

• Drive owner-focused solutions for customer issues; receive calls, emails, chats, or written inquiries, and provide answers related to product information, service, pre & post purchase, and sales of parts, products, and services.
• Follow established guidelines, and when needed, collaborate to implement concession guidelines in the best interest of the owner and GE Appliances.
• Create, update, and retrieve owner records for logging complaints, actions, and resolutions.
• Provide feedback to Quality and Training teams to improve training materials.
• Adhere to safety policies to ensure a safe work environment.
• Support other business areas as directed.
• Perform other duties as assigned.

What You'll Bring To Our Team

• At least one year of relevant customer service or sales experience.
• Proactive, self-starting, with strong initiative and follow-through to resolve owner issues.
• Ability to research, analyze data, and make sound decisions in escalated owner matters.
• High attention to detail and concentration.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to maintain professional interactions and promote brand loyalty.
• Integrity and willingness to seek leadership guidance when needed.
• Familiarity with web-based systems and navigating multiple applications.
• Ability to work effectively from home.
• Computer skills including MS Office Suite and multiple system navigation.

Requirements For Remote Work Environment

• Dedicated, quiet, and spacious work area for equipment.
• Reliable internet with Ethernet connection; no Satellite, Pre-paid, or DSL due to security.
• Internet speed: Ping 50 Mbps or lower, Download 50 Mbps or higher, Upload 15 Mbps or higher.

Our Culture

Our work centers on our People and Culture, reflecting our Zero Distance philosophy and commitment to inclusion and diversity (I&D). We aim to foster an environment where every individual feels valued, connected, and empowered. We are dedicated to creating solutions that empower colleagues, strengthen communities, and promote a culture of belonging and engagement. We also prioritize flexibility, allowing employees to work in arrangements that balance individual, team, and organizational needs.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other protected characteristics. We participate in E-Verify and will provide Form I-9 information to confirm work authorization. For accommodations, contact [e-mail].