Inbound Customer Care Specialist - Retention & Solutions

Palmdale Oil Company; Vero Beach (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical

Vision

Life

Disability

401(k) match

Paid time off

Paid holidays

Competitive compensation

Employee referral bonus

On-the-job training

Job summary

Palmdale Oil Company in Vero Beach, FL, is seeking a Call Center Customer Service Representative to handle inbound calls, resolve inquiries, and support customer retention in a fast-paced environment.

The role emphasizes attention to detail, multitasking across multiple software platforms, and delivering exceptional service. The team is office-based, and the company offers comprehensive benefits and opportunities for growth.

Qualifications

• Moderate knowledge in Microsoft Office and Windows-based applications.
• Strong organizational skills and be extremely detail oriented.
• Ability to work well in a team-oriented environment.
• Professional telephone manners.
• Resourceful and a good problem-solver.
• Driven motivation for sales.
• Ability to multi-task under high-pressure situations.
• Ability to effectively present information and respond to questions from employees, managers, customers and the general public.
• This position operates from the Vero Beach office at a desk.

Responsibilities

• Solves customer service issues with the goal of customer satisfaction and customer retention.
• Heavy inbound phone calls while navigating multiple software platforms and managing various tasks.
• Answers phone calls and responds to all customer inquiries including pricing, billing, documenting complaints and setting up new orders.
• Accurately maintains customer data, transactions, and information through accurate data entry and monitoring (including propane tank information).
• Prospect for potential leads and follow up inquiries via phone and email.
• Clearly explain the features and benefits of different programs and make suitable suggestions based on customer needs.

Skills

Microsoft Office

Detail-oriented

Teamwork

Customer service

Multitasking

Job description

Palmdale Oil Company in Vero Beach, FL, is seeking a Call Center Customer Service Representative to handle inbound calls, resolve inquiries, and support customer retention in a fast-paced environment.

The role emphasizes attention to detail, multitasking across multiple software platforms, and delivering exceptional service. The team is office-based, and the company offers comprehensive benefits and opportunities for growth.