Customer Service Pro: Inbound Calls & Data Entry

ADP, Inc.; Vero Beach (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical

Vision

Life

Disability

401(K) Retirement Savings Plan with 1:

Paid Time Off

Paid Holiday

Competitive compensation

Employee Referral Bonus

On Job Training

Job summary

Palmdale Oil in Vero Beach, FL is seeking a Call Center Customer Service Representative to join our team. You will handle inbound calls, resolve inquiries, and support customer retention by providing exceptional service in a fast-paced environment.

Responsibilities include data entry, pricing and billing inquiries, and coordinating new orders while using multiple software platforms. The role requires strong communication, organization, and a customer-first mindset.

Qualifications

• Moderate knowledge in Microsoft Office and Windows-based applications.
• Strong organizational skills and attention to detail.
• Professional telephone manners.
• Resourceful with good problem-solving abilities.
• Motivated for sales and able to multitask under pressure.
• Ability to present information clearly to staff and customers.
• Position operates from the Vero Beach office.

Responsibilities

• Resolve customer service issues to achieve satisfaction and retention.
• Handle heavy inbound calls while navigating multiple software platforms.
• Answer inquiries including pricing, billing, complaints, and new orders.
• Maintain accurate customer data and transactions through data entry.
• Prospect for leads and follow up via phone and email.
• Explain features and benefits of programs and suggest options based on needs.

Skills

Microsoft Office

Organizational skills

Telephone manners

Problem solving

Sales motivation

Multitasking

Communication

Tools

CRM software

Phone systems

Job description

Palmdale Oil in Vero Beach, FL is seeking a Call Center Customer Service Representative to join our team. You will handle inbound calls, resolve inquiries, and support customer retention by providing exceptional service in a fast-paced environment.

Responsibilities include data entry, pricing and billing inquiries, and coordinating new orders while using multiple software platforms. The role requires strong communication, organization, and a customer-first mindset.