Call Center Customer Service Representative

ADP, Inc.; Vero Beach (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical

Vision

Life

Disability

401(K) Retirement Savings Plan with 1:

Paid Time Off

Paid Holiday

Competitive compensation

Employee Referral Bonus

On Job Training

Job summary

Palmdale Oil in Vero Beach, FL is seeking a Call Center Customer Service Representative to join our team. You will handle inbound calls, resolve inquiries, and support customer retention by providing exceptional service in a fast-paced environment.

Responsibilities include data entry, pricing and billing inquiries, and coordinating new orders while using multiple software platforms. The role requires strong communication, organization, and a customer-first mindset.

Qualifications

• Moderate knowledge in Microsoft Office and Windows-based applications.
• Strong organizational skills and attention to detail.
• Professional telephone manners.
• Resourceful with good problem-solving abilities.
• Motivated for sales and able to multitask under pressure.
• Ability to present information clearly to staff and customers.
• Position operates from the Vero Beach office.

Responsibilities

• Resolve customer service issues to achieve satisfaction and retention.
• Handle heavy inbound calls while navigating multiple software platforms.
• Answer inquiries including pricing, billing, complaints, and new orders.
• Maintain accurate customer data and transactions through data entry.
• Prospect for leads and follow up via phone and email.
• Explain features and benefits of programs and suggest options based on needs.

Skills

Microsoft Office

Organizational skills

Telephone manners

Problem solving

Sales motivation

Multitasking

Communication

Tools

CRM software

Phone systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Customer Service Representative

Full Time Clerical Vero Beach, FL, US

2 days ago Requisition ID: 1667

Job Summary:

Palmdale is actively seeking a skilled and motivated Customer Service Representative to join our Call Center team. This position is ideal for someone who is detail-oriented, highly organized, and looking to contribute to a fast-paced, mission-driven organization. Palmdale currently operates in more than 50 counties across Florida and provides a wide range of tailored commercial fuel and lubricant solutions to customers in the agricultural, industrial, construction, marine, and government sectors. Operating out of 20 locations statewide, the company is a leader in the industry in the procurement and sale of gasoline, diesel, biodiesel, propane, commercial and industrial lubricants, and chemicals that are used across a diverse set of end markets.

Palmdale Oil is seeking a Customer Service Representative in Vero Beach who will be responsible for resolving customer inquiries and concerns with a focus on delivering exceptional service, ensuring customer satisfaction, and supporting customer retention. This position requires strong multitasking skills, as the representative will be expected to handle incoming phone calls while navigating computer systems and managing various tasks at their workstation. The ideal candidate is a dependable communicator with a customer-first mindset and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Solves customer service issues with the goal of customer satisfaction and customer retention.
• Heavy inbound phone calls while navigating multiple software platforms and managing various tasks.
• Answers phone calls and responds to all customer inquiries including pricing, billing, documenting complaints and setting up new orders.
• Accurately maintains customer data, transactions, and information through accurate data entry and monitoring (including propane tank information.)
• Prospect for potential leads and follow up inquiries via phone and email.
• Clearly explain the features and benefits of different programs and make suitable suggestions based on customer needs.

Required Qualifications:

The required skills for this position are:

• Moderate knowledge in Microsoft office and windows-based applications.
• Must have strong organizational skills as well as be extremely detailed oriented.
• Must be able to work well in a team-oriented environment.
• Must have professional telephone manners
• Must be resourceful and a good problem-solver
• Must have a driven motivation for sales.
• Ability to multi-task under high-pressure situations.
• Ability to effectively present information and respond to questions from employees, managers, customers and the general public.
• This position operates from the Vero Beach office at a desk.

Our employees and their well-being are important to us. We offer a comprehensive and valued benefits package to fit the individual needs of each employee and their family. Some of the benefits we offer include the following:

Health Plans:

• Medical
• Vision
• Life
• Disability

Money Overall Management:

• 401(K) Retirement Savings Plan with Company match

Work Life Balance:

• Paid Time Off
• Paid Holiday
• Competitive compensation
• Employee Referral Bonus
• On Job Training

An Equal Opportunity Employer/Vet/Disability