Full-Time Inbound Call Center Specialist: Customer Solutions

PALMDALE OIL COMPANY LLC; Vero Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Life

Disability

401(K) Retirement Savings Plan with Co

Paid Time Off

Paid Holiday

Competitive compensation

Employee Referral Bonus

On Job Training

Job summary

Palmdale Oil Company LLC in Vero Beach is seeking a Call Center Customer Service Representative to resolve customer inquiries, process orders, and deliver exceptional service. The role emphasizes accuracy, multitasking, and a customer-first mindset in a fast-paced environment.

The position requires strong communication, data-entry skills, and the ability to manage multiple software platforms while supporting customer retention and potential upsell opportunities.

Qualifications

• Moderate knowledge in Microsoft Office and Windows-based applications.
• Strong organizational skills and attention to detail.
• Ability to work well in a team-oriented environment.
• Professional telephone manners.
• Resourceful and a good problem-solver.
• Driven for sales.
• Ability to multi-task under high-pressure situations.
• Ability to present information clearly to employees, managers, customers and the public.

Responsibilities

• Resolve customer inquiries and concerns with a focus on satisfaction and retention.
• Handle heavy inbound phone calls while navigating multiple software platforms.
• Respond to customer inquiries including pricing, billing, and setting up new orders.
• Maintain accurate customer data, transactions, and information through data entry and monitoring.
• Prospect potential leads and follow up inquiries via phone and email.
• Explain features and benefits of programs and suggest solutions based on customer needs.

Skills

Microsoft Office

Organizational skills

Team collaboration

Telephone etiquette

Problem solving

Sales drive

Multitasking under pressure

Effective communication

Tools

Windows-based apps

Job description

Palmdale Oil Company LLC in Vero Beach is seeking a Call Center Customer Service Representative to resolve customer inquiries, process orders, and deliver exceptional service. The role emphasizes accuracy, multitasking, and a customer-first mindset in a fast-paced environment.

The position requires strong communication, data-entry skills, and the ability to manage multiple software platforms while supporting customer retention and potential upsell opportunities.